Assessment Coordinator

As an Assessment Coordinator at Denver Springs, you will be responsible for assessing the needs of walk-in clients and phone callers, assisting in scheduling initial assessments for those seeking treatment for mental health or substance use issues. You will also triage patients to appropriate resources, effectively communicate treatment options, and ensure a smooth admission process by collaborating with the business office. This role is crucial in providing timely and effective care to our patients.

To qualify for the Assessment Coordinator position at Denver Springs, you should have a high school diploma or equivalent and possess experience in clerical duties. Being organized, empathetic, and able to communicate effectively are also essential skills that will help you excel in this role. A passion for helping others in the behavioral health field is a vital asset for success.

The work environment at Denver Springs is collaborative and supportive, focusing on patient-centered care. You’ll be working alongside a highly engaged staff, and our healthy staffing levels ensure that you have the resources you need to provide quality care. Additionally, Denver Springs offers flexible scheduling options to help you balance work and personal commitments effectively.

As an Assessment Coordinator at Denver Springs, you can expect a range of benefits including competitive compensation, opportunities for career growth, and access to the UKG Wallet program for immediate access to earned wages. Additionally, our organization values employee wellness and offers a supportive workplace culture that encourages collaboration and community engagement.

The Assessment Coordinator position offers flexible scheduling options, with both day and night shifts available, including shifts from 7:00 AM to 7:30 PM and 7:00 PM to 7:30 AM. This flexibility allows you to work in a way that suits your lifestyle while maintaining a focus on delivering high-quality care to our patients.

When discussing your experience with clerical duties, highlight specific tasks you've performed, such as managing schedules, handling inquiries, and maintaining records. Be sure to give examples of how your organizational skills helped in previous roles, and if possible, quantify your achievements to showcase your efficiency.

When answering about handling high-pressure situations, share specific examples where you successfully managed stress or difficult scenarios. Explain your approach to prioritizing tasks, staying calm, and communicating effectively with both patients and team members, as these skills are crucial for an Assessment Coordinator.

If faced with a reluctant patient, it's essential to use empathy and active listening to understand their concerns. Explain that you would provide information and reassurance about the treatment options available and encourage them to express their fears and questions. Demonstrating understanding and support is key in this situation.

To ensure clear communication among healthcare teams, emphasize the importance of using defined protocols for sharing information. Mention your commitment to regular updates, documenting interactions thoroughly, and fostering an environment where team members feel comfortable asking questions or clarifying any uncertainties.

In creating the best experience for incoming patients, focus on timely responses, empathetic communication, and connecting them with the right resources quickly. Highlight how you would actively listen to their concerns and facilitate a smooth admission process, ensuring that they feel supported from their first contact.

Express your passion for behavioral health and your desire to make a difference in the community. Talk about how Denver Springs' commitment to patient-centered care resonates with your values and how you see this role as an opportunity to capitalize on your skills while contributing to an important mission.

Discuss your systematic approach to prioritizing tasks, such as assessing urgency and importance, using to-do lists, and staying organized. Share any tools or methods you use to keep track of responsibilities and ensure that critical tasks are completed without sacrificing quality care for patients.

When managing difficult conversations, highlight the importance of empathy and clear communication. Explain how you would remain calm, listen actively to their concerns, validate their feelings, and work collaboratively to find solutions that best meet their needs. Emphasizing emotional intelligence is key in these scenarios.

Choose a specific example where your contributions had a positive outcome on a team project, detailing your role, the challenges faced, and how you worked cohesively with your colleagues. Stress the importance of teamwork and communication in achieving shared goals.

Mention any relevant software or tools you are experienced with, such as electronic health records (EHR) systems, scheduling software, or communication apps. Be sure to relate your familiarity with these tools to how they can enhance efficiency and patient care at Denver Springs.