Senior Account Manager (div/f/m) - job 1 of 2

A Senior Account Manager - Growth at DEPT® drives strategic client development, oversees digital project management, coordinates cross-functional teams, and ensures the delivery of innovative and high-quality digital campaigns. This role focuses on developing and managing complex digital marketing strategies to achieve client success and profitability.

To qualify for the Senior Account Manager - Growth position at DEPT®, candidates should have extensive experience in managing projects with significant budgets in digital marketing. A strong analytical mindset, excellent presentation skills, and the ability to provide strategic insights are crucial to excel in this role.

Key responsibilities include managing client relationships, leading strategy development, coordinating with specialists, onboarding new clients, and ensuring the successful execution of digital marketing campaigns. This role also involves budget management and driving growth for existing clients.

DEPT® offers a flexible and inclusive work environment that encourages innovation and collaboration among team members. With opportunities for remote work and a range of benefits, employees are empowered to thrive professionally and personally while working with diverse clients across various industries.

DEPT® is committed to creating an inclusive workplace for all employees. For the Senior Account Manager - Growth role, the company actively seeks to recruit and retain a diverse workforce, valuing different perspectives and experiences to foster a supportive and equitable environment.

To effectively manage client expectations, it's crucial to maintain open lines of communication, provide regular updates, and set realistic goals. Sharing progress reports and soliciting feedback helps align the team with client needs and adjusts strategies as necessary.

When discussing a successful digital campaign, emphasize your role in strategy development, execution, and results. Detail how you identified key performance metrics, collaborated with teams, and adapted tactics based on performance data to succeed.

A successful client onboarding strategy involves thorough preparation. Start with a detailed kick-off meeting to establish goals, timelines, and communication channels. Provide clients with resources that guide them through the process and maintain a consistent follow-up to ensure smooth transitions.

To maintain high campaign standards, establish clear quality checks at various stages of the project. Implement feedback loops, utilize data insights for continuous improvement, and foster a culture of excellence among team members.

Using a mix of analytics tools, such as Google Analytics, social media insights, and CRM systems, is essential. Discuss how you interpret data and make strategic decisions based on performance metrics to drive results.

Addressing conflicts early through open communication is vital. Encourage team members to express their viewpoints, and facilitate discussions to seek common ground. Focus on collaborative problem-solving to maintain a positive team dynamic.

Building long-term client relationships centers around trust and transparency. Providing regular updates, proactively identifying new opportunities, and addressing concerns promptly contribute to client satisfaction and retention.

To stay updated with digital marketing trends, regularly read industry publications, attend webinars, and participate in networking events. This continual learning enables you to bring fresh insights and strategies to your clients.

When discussing a turnaround, highlight the assessment of the situation, the strategies you implemented, and the results achieved. Focus on the collaborative efforts you made with both the client and your team to overcome challenges.

Effective prioritization involves assessing the urgency and impact of each project. Implement project management tools to track progress, delegate tasks according to team strengths, and regularly reassess priorities based on client needs and deadlines.