Customer Service Team Leader, New York City

As a Customer Service Team Leader at DIG, your responsibilities include overseeing daily operations, managing team schedules, ensuring customer satisfaction, training new team members, and maintaining food safety standards. You will lead by example, supporting your team during peak hours and fostering a positive environment where everyone can thrive.

To apply for the Customer Service Team Leader role at DIG, you need a passion for food, strong communication skills, and demonstrated leadership abilities. Experience in a customer-facing position and the ability to manage a team effectively will also be essential for success in this position.

At DIG, we emphasize leadership development for our Customer Service Team Leaders through mentorship, on-the-job training, and continuous feedback. Our goal is to cultivate a supportive environment where you can grow your skills and progress within our team, as we believe in promoting from within.

The work culture at DIG for a Customer Service Team Leader is collaborative and inclusive. Our team values communication, support, and a shared passion for food. We prioritize building a community where every team member feels valued and empowered to contribute to our guests' exceptional experiences.

DIG offers several perks to Customer Service Team Leaders, such as competitive pay, opportunities for growth within the company, flexible scheduling, paid time off, and complimentary meals during shifts. Additionally, we provide 401K programming and parental leave to support your personal and career goals.

To ensure customer satisfaction during busy times, I prioritize clear communication with my team, delegate tasks effectively, and remain attentive to guest needs. I believe that creating an organized, responsive atmosphere helps ensure that guests receive their orders promptly and enjoy their experience.

In a previous role, I encountered an upset customer due to a wrong order. I listened attentively, empathized with their frustration, and offered a solution by quickly correcting their order and providing a complimentary item. This experience reinforced the importance of listening and taking swift action.

I utilize hands-on training, shadowing, and consistent feedback to train new team members. I believe that providing clear instructions and fostering a supportive learning environment helps them build confidence and understand their roles effectively.

During peak hours, I keep morale high by encouraging open communication, recognizing hard work, and celebrating small successes. I often share tips and best practices to improve efficiency and create a positive atmosphere, ensuring that we remain focused and energized.

I prioritize food safety by ensuring that all team members are trained in proper hygiene practices and regularly monitor compliance with health regulations. Conducting consistent checks on food handling and storage practices is crucial to maintaining our restaurant's pristine reputation.

Promoting teamwork involves fostering open communication and collaboration. I encourage team-building activities, create opportunities for staff to share their strengths, and ensure everyone feels included in important decisions related to our work environment.

I manage stress during busy shifts by staying organized and maintaining a positive attitude. Deep breathing techniques and quick moments of reflection help me stay focused on the tasks at hand while leading my team with confidence.

I emphasize clear, concise communication and actively encourage feedback. Regular team briefings, check-in meetings, and openness to suggestions create a communication-friendly atmosphere that enhances understanding and cooperation.

The key strengths of a successful Customer Service Team Leader include strong communication skills, adaptability, emotional intelligence, and a genuine passion for serving customers. These traits help create a positive environment for both team members and guests.

I stay informed about industry trends and food safety regulations through continuous training, attending workshops, reading industry publications, and engaging with professional networks. Staying updated ensures that I can adapt our service to meet evolving customer expectations.