Chargebacks Analyst I - APM PIX

As a Chargebacks Analyst I at dLocal, you will be responsible for processing and disputing credit card chargebacks while analyzing related inquiries to ensure effective fund recovery. You will need to track chargeback statistics for the Finance Management team, maintain fraud incident reports, and ensure compliance with regulatory standards. Communication with payment processors and compiling monthly chargeback reports are also key components of your role.

To qualify for the Chargebacks Analyst I position at dLocal, candidates should possess a Bachelor's degree in administration or a related field. Additionally, 3+ years of experience in administrative or back-office roles, preferably in a multicultural environment, is essential. Proficiency in English and Spanish, strong Excel skills, and a solid understanding of chargeback processes are also critical for success in this role.

Successful Chargebacks Analysts I at dLocal require strong analytical skills, attention to detail, and the ability to adapt quickly to changing environments. Proficiency in Excel for handling large data sets, excellent organizational skills, and the capacity to communicate effectively with external partners are also vital. Experience with APM and PIX methods will enhance your ability to excel in this role.

dLocal offers a plethora of benefits for Chargebacks Analyst I employees, including remote work flexibility, performance-driven work culture, and access to a premium Coursera subscription for ongoing learning. You will also enjoy language classes, a social budget for team connections, and opportunities for exciting team-building initiatives, such as renting a house for a week of coworking anywhere in the world!

The application process for the Chargebacks Analyst I role at dLocal is designed to be candidate-friendly. After submitting your CV, the Talent Acquisition team will review it and communicate with you via email regarding each step of the process. dLocal is committed to providing the best candidate experience, ensuring you are informed and supported throughout your application journey.

When answering this question, emphasize any relevant experience you possess regarding chargebacks. Highlight specific tasks you've handled, such as analyzing data or disputing chargebacks, and provide concrete examples of how your actions led to successful outcomes.

To answer this question effectively, share your systematic approach to problem-solving. Discuss how you break down complex issues into manageable parts, analyze data, and make informed decisions based on available information. Using real-life scenarios will strengthen your response.

When discussing your Excel skills, provide specific examples of how you've utilized Excel to manage large amounts of data, create reports, or visualize findings. Mention any relevant functions or techniques you've applied, which will showcase your capabilities to the interviewer.

In your response, detail your understanding of regulatory requirements related to chargebacks and payments. Discuss how you stay updated on legislation and how you incorporate compliance checks into your daily tasks to ensure that all activities align with legal standards.

Answer this question by outlining your communication strategies, such as active listening, summarizing key points, and ensuring clarity in your messaging. Emphasize your experience in managing relationships with payment processors and how effective communication has positively impacted your previous roles.

To effectively answer this question, describe your organizational strategies and tools you use to prioritize tasks. You can share examples of situations where you've successfully managed tight deadlines and how you adapted to the challenges of a fast-paced work setting.

In your response, highlight techniques you employ to maintain focus on details, such as checklists or regular reviews of your work. Share instances that demonstrate how your attention to detail has contributed to the success of a project or resolved an issue.

When discussing conflict resolution, emphasize your approach to addressing issues openly and calmly. Share examples of instances when you've resolved disagreements positively, focusing on collaboration and finding common ground.

In answering this question, share your passion for the payments and fraud industry, and discuss what specific aspects you find motivating. You can talk about your desire to help businesses thrive or make financial services accessible, showcasing your enthusiasm for the role.

When responding to this question, express your excitement about dLocal's mission and values. Highlight how the company's global reach, inclusive culture, and commitment to innovation resonate with your career goals, making it an ideal place for you to contribute and grow.