Infrastructure Help Desk Coordinator

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

Digital Management, LLC (DMI) is seeking a full time Infrastructure Help Desk Coordinator to support the Joint Service Provider (JSP) Infrastructure Operations Team at the Pentagon. These individual supports camera surveillance, server room cabinet access, facility environmental monitoring, and escorting within the IT facilities (server rooms and telecommunication closets) in the Pentagon.

Duties and Responsibilities:

• Escorts Pentagon tenants and vendors into the Infrastructure Facility Rooms and racks.
• Monitors surveillance cameras in server rooms to ensure all tenant activities are in compliance with guidelines (physical security, installation and decommission procedures, etc.).
• Supports authorized and emergency power and HVAC outages at the Pentagon.
• Opens conference bridges to enable coordination and communication between multiple teams during authorized service interruptions.
• Supports Power SMEs with outages and daily activities (change management, system administration, Infrastructure Facility Room escorts).
• Operates server room rack security system. Responsibilities include but are not limited to: creating/running reports, generating new accounts, granting access to groups and/or individuals, removing users, setting account expiration dates.
• Monitors server rooms and telecommunications closets and ensures all work is authorized.
• Responsible for performing walkthroughs of server rooms and telecommunication closets to ensure that environmental are within acceptable ranges, equipment is properly staged, there are no security issues. If there are issues identified, the analyst must communicate and escalate to the appropriate teams for action.
• Generates daily reports to track server room activities, changes, and incidents.

Qualifications

Education and Years of Experience:  

• H.S. Diploma with 3-5 years of specialized experience in related field. Preferred Bachelor's Degree from an accredited university with 2 years of directly related experience.

Required and Desired Skills/Certifications: 

• Must have active secret Clearance
• Self-Motivated/ Self starter
• Ability to work independently as well as coordinate with team members and contract leadership
• Effective time management skills
• Ability to anticipate problems & take decisive action
• Familiarity with JSP or similar DOD environment
• Ability to use MS Office tools, such as Word, Excel, Outlook, SharePoint
• Ability to communicate with tenants/customers as well as coworkers

Additional Requirements: Ability to work 2nd shift, 3PM-11PM Sunday- Thursday

Min Citizenship Status Required: Must be US citizen. 

Physical Requirements: 

• Sitting/Standing/Flexibility: Ability to walk, stand and sit for 8 or more hours when in an office building environment
• Speech/Reading: Ability to speak, read, and write English proficiently and deliver a variety of instructions furnished in written, verbal, diagram, or schedule form
• Lifting: Ability to lift items weighing up to 50 pounds
• Vision/Hearing: Ability to understand a variety of instructions furnished in written, verbal, diagram, or schedule form
• Safety: Ability to understand and communicate safety precautions when necessary 

Location: Pentagon, 1400 Defense Blvd., Washington, D.C.  20301

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.