Assistant Manager(03048) - 5761 W Park Ave

As an Assistant Manager at RPM Pizza, your key responsibilities include running great shifts, ensuring customer satisfaction, and managing daily operations while supporting the General Manager. You'll lead your team, uphold excellent store cleanliness and food safety standards, train staff to meet our service goals, and implement marketing strategies to boost store performance.

To become an Assistant Manager at RPM Pizza, you must be at least 18 years old, possess strong communication skills, and have a positive attitude. Additionally, passing the RPM Freshman class and holding a Food Safety Certification as required are essential qualifications. Experience in a similar role can be beneficial but is not strictly necessary.

RPM Pizza is committed to promoting career advancement for Assistant Managers. Through our RPM Pizza College, you’ll gain valuable training in leadership, team building, and problem-solving skills that will serve you well in any position. We believe in developing our employees to help them reach their full potential within our family-owned business.

The work environment for Assistant Managers at RPM Pizza is dynamic and engaging. This role involves leading a team in a fast-paced setting focused on customer service and operational excellence. You’ll work closely with your team to create a fun, exciting atmosphere that both customers and staff enjoy while delivering delicious pizza.

Assistant Managers at RPM Pizza enjoy competitive hourly pay, opportunities for bonuses, and a comprehensive benefits package that includes medical, dental, vision, and life insurance when enrolled in the company medical plan. Additionally, you’ll have access to a 401K program, enhancing your financial well-being.

To manage a team effectively during a busy shift at RPM Pizza, I would prioritize strong communication and delegation. Ensuring everyone understands their roles and maintains focus on tasks is key. Regular check-ins and motivating the team to maintain a high energy level will also help us meet customer expectations.

Upholding RPM Pizza's brand image involves practicing excellent customer service, maintaining a clean work environment, and actively promoting our values of teamwork and positivity. I would lead by example, encouraging my team to foster a welcoming atmosphere, ensuring that every customer leaves satisfied.

To achieve store goals, I would use data-driven metrics to assess performance and set clear, attainable objectives. Regular team meetings would help keep everyone aligned and motivated. Additionally, I would encourage feedback and innovative suggestions from the team to improve operations and customer service.

In a previous position, I once had to resolve a conflict between two team members who disagreed on handling a customer complaint. I facilitated a calm discussion where each person could express their viewpoints, leading us to a shared solution that satisfied the customer and restored team harmony.

I view customer feedback as a vital resource for improvement. I would acknowledge positive feedback by celebrating team member contributions and use constructive criticism to identify areas for growth. Addressing negative feedback promptly and professionally ensures customers feel valued and respected.

In my previous roles, I’ve taken an active role in training new team members by creating a structured onboarding process. This includes shadowing, hands-on tasks, and regular check-ins to ensure they feel supported and confident in their duties. I believe in a mentoring approach that fosters growth and development.

Effective time management in a fast-paced environment hinges on prioritization and organization. I would assess tasks based on urgency and impact, use technology to streamline operations, and maintain a flexible mindset to adapt to changing circumstances while ensuring all responsibilities are met.

To implement new marketing strategies, I would analyze previous campaign results, understand customer demographics, and collaborate with my team to brainstorm creative ideas. Proper training on any new initiatives ensures everyone is on the same page, driving consistent messaging that enhances our store’s outreach.

During challenging times, I would keep the lines of communication open and provide encouragement. Recognizing individual and team achievements can boost morale, and regularly reminding the team of our goals and the importance of their roles can reignite their passion and drive.

Ensuring compliance with health and safety standards involves regular training and checks. I would conduct team training on food safety practices, regularly review procedures, and foster an atmosphere where team members feel responsible for upholding health standards to protect our customers and team.