Assistant Manager(03065) - 2300 Maplewood Dr - job 1 of 2

The Assistant Manager at RPM Pizza is responsible for managing shifts, ensuring excellent customer service, assisting the General Manager in operations, and leading the team. They also focus on training and coaching team members, managing store cleanliness, and upholding safety standards.

To apply for the Assistant Manager position at RPM Pizza, candidates must be 18 or older, possess strong communication skills, have a positive attitude, and be food safety certified as required by the area. Prior experience in a similar role is beneficial but not mandatory.

At RPM Pizza, Assistant Managers have the opportunity to develop their leadership skills through the RPM Pizza College which provides training resources. They can also build team-building and problem-solving skills that are essential for career advancement in the food industry.

The main challenges faced by the Assistant Manager at RPM Pizza include managing a high-volume environment, multitasking under pressure, maintaining cleanliness and safety standards, and ensuring all team members deliver top-notch service consistently.

As an Assistant Manager at RPM Pizza, you can expect a competitive pay structure, opportunities for bonuses, and comprehensive benefits such as medical, dental, vision, and life insurance if enrolled in the company medical plan, along with a 401K program.

When handling a difficult customer, it's essential to listen actively, empathize with their feelings, and stay calm. You should find a resolution that meets both the customer's needs and the company's policies while keeping a positive demeanor.

To motivate my team, I encourage open communication, recognize individual contributions, set clear goals, and create a fun environment. I believe in leading by example and providing opportunities for professional growth through training and development.

In a past role, we were short-staffed during a busy shift, and customer service was suffering. I quickly reassigned tasks to team members, prioritized key services, and stepped in to assist wherever needed. This not only helped us meet customer expectations but also built team morale.

The most important quality is strong leadership. An effective Assistant Manager must inspire and guide the team, maintain high service standards, and adapt to the fast-paced environment of the pizza industry with a positive attitude.

I ensure food safety by conducting regular checks, training team members on food safety protocols, and following all health regulations stringently. Consistency in practice is key to maintaining the highest safety standards.

During a busy shift, I prioritize tasks by assessing what needs immediate attention, delegating responsibilities, and ensuring that customer service and food quality standards are not compromised. Effective time management and teamwork are crucial.

I believe team training and development are vital for success. Providing regular training opportunities helps team members grow, improves service quality, and fosters a positive work culture, leading to better customer satisfaction.

I deal with conflicts by addressing them promptly and privately. I encourage open dialogue to allow both parties to express their perspectives, then work towards a resolution that respects everyone involved and reinforces team harmony.

I have a solid understanding of inventory management, including tracking stock levels, ordering supplies timely, and minimizing waste. I believe accurate inventory management is vital for operational efficiency and cost control.

What I enjoy most is the fast-paced, energetic environment that comes with being part of a team dedicated to delivering delicious food and great service. The joy of providing customers with a great dining experience makes it all worthwhile.