Assistant Manager(06844) - 2650 Hwy. 36 South

As an Assistant Manager at DAKS, Inc., you will assist the General Manager with day-to-day operations, including hiring, training, and scheduling employees. You'll also develop good customer relationships, manage purchasing and inventory, and enhance workplace efficiency. You'll be the go-to person for addressing customer service needs and will assist with deliveries when necessary.

To become an Assistant Manager at DAKS, Inc., you should be at least 18 years old and possess a valid Driver's License with at least two years of driving history. Strong leadership skills, excellent communication abilities, and a knack for problem-solving are essential. Additionally, being organized, detail-oriented, and having good customer service skills are crucial for success in this role.

DAKS, Inc. focuses on fostering a family-like atmosphere that leads to high employee retention. Many team members have been with us for over 15 years, thanks to our commitment to creating a positive workspace. We pride ourselves on developing our staff through training and opportunities for growth, even allowing outstanding employees to become franchise owners!

A typical day for an Assistant Manager at DAKS, Inc. involves a mix of administrative and hands-on tasks. You’ll start by managing daily staff schedules, training new team members, and ensuring inventory is stocked. Throughout the day, you’ll also engage with customers, solve any service issues, and implement strategies to improve efficiency on the floor.

A successful Assistant Manager at DAKS, Inc. is someone who is proactive, takes on challenges, and possesses strong leadership skills. Effective communication and the ability to delegate tasks while motivating staff are essential. Additionally, having strong problem-solving skills and being able to manage multiple tasks efficiently will significantly contribute to your success in this role.

When answering this question, structure your response using the STAR method—Situation, Task, Action, Result. Describe the scenario, what the challenge was, how you addressed it, and the positive outcome. Highlight your communication and problem-solving skills.

Discuss your training philosophy by emphasizing the importance of hands-on training and mentorship. Share how you would create an engaging and supportive environment to help new employees feel comfortable and confident as they learn the ropes.

Talk about your commitment to fostering a positive work environment. Mention team-building activities, encouraging open communication, and recognizing individual contributions as key strategies that build morale and cohesion among team members.

Explain your approach to conflict resolution, which should include remaining neutral, facilitating open dialogue, and helping both parties find a compromise. Emphasize the importance of maintaining a collaborative team environment.

Reflect on what drives you professionally, such as a passion for customer service or fostering team development. Highlight how these motivations align with DAKS, Inc.'s goals of creating value and making a difference every day.

Use the STAR method again to describe a specific instance where you identified inefficiencies and implemented changes that enhanced operations. Discuss the impact of those changes on service delivery or team productivity.

Detail your time management techniques, such as using lists or digital tools to prioritize tasks. Share how you can assess which tasks have urgency while ensuring that all responsibilities are handled efficiently.

This question is your chance to express ambition. Discuss how the role of Assistant Manager aligns with your goals, such as wanting to move up within the company or take on more leadership responsibilities in the future.

Provide details about your experience, including the methods or systems you've used in inventory management. Emphasize your attention to detail and ability to forecast needs based on sales trends.

Discuss the importance of feedback and coaching in helping the team member improve. Share how you would set up a meeting to discuss performance issues and create a plan to help the individual meet their goals.