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Customer Service Rep (03480) - Olean, NY - job 1 of 2

Company Description

There is room for advancement for good employees.

Job Description

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 17 years of age or older.
General Job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

Additional Information

At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores! 

Domino's Glassdoor Company Review
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Domino's DE&I Review
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CEO of Domino's
Domino's CEO photo
Russell Weiner
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Average salary estimate

$27500 / YEARLY (est.)
min
max
$25000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep (03480) - Olean, NY, Domino's

Welcome to your new adventure as a Customer Service Rep at Domino's Pizza in Olean, NY! Here, we believe that every day is a chance to showcase your personality and spark connections with our wonderful customers. If you've got that energy and enthusiasm to take charge during our busiest hours, then we want to hear from you! This role is perfect whether you're looking for a main gig or just a part-time job to earn some extra cash. Your responsibilities will include taking orders over the phone, helping customers in-store, and ensuring our team works together seamlessly to deliver the best pizza experience in town. We pride ourselves on offering flexible schedules that work with you, so you can balance school, social life, or other commitments easily. And here's the exciting part - if you have aspirations to grow, there's a clear path for advancement at Domino's. Many of our team members have started out just like you and progressed to management roles or even franchise ownership, so the sky's the limit! Plus, we celebrate diversity in our team, ensuring everyone feels valued and empowered to reach their potential. So, if you're ready to be a part of a company that puts its people first, join our team and let's make the world a happier, pizzier place together!

Frequently Asked Questions (FAQs) for Customer Service Rep (03480) - Olean, NY Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza, your key responsibilities include taking and processing orders both over the phone and in person, preparing food items, operating various equipment, stocking ingredients, and maintaining a tidy environment. You’ll use strong communication skills to assist customers while effectively collaborating with team members to create an efficient workflow.

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What qualifications are needed for the Customer Service Rep position at Domino's Pizza?

To qualify for the Customer Service Rep position at Domino's Pizza, candidates must be at least 17 years old and possess excellent verbal and written communication skills. Additionally, you should be comfortable using a computer to enter orders and be able to perform basic math functions swiftly. A passion for customer service and the ability to work in a fast-paced environment are also crucial.

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Is there opportunity for advancement as a Customer Service Rep at Domino's Pizza?

Absolutely! Domino's Pizza prides itself on providing career growth opportunities for its employees. Many of our team members begin their journey as Customer Service Reps or delivery drivers and progress to managerial roles, general managers, and even franchise ownership. With dedication and ambition, the possibilities for advancement are endless at Domino's!

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What kind of work environment can I expect as a Customer Service Rep at Domino's Pizza?

At Domino's Pizza, we foster a supportive and inclusive work environment where team collaboration is key. Our culture is built on honesty, transparency, and accountability, ensuring all team members feel valued and safe. We're dedicated to empowering each employee to reach their fullest potential while providing an enjoyable workplace.

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What training is provided for new Customer Service Reps at Domino's Pizza?

New Customer Service Reps at Domino's Pizza will receive comprehensive orientation and on-the-job training. This training includes learning how to operate equipment, preparing products, taking inventory, and honing customer service skills. We ensure you're confident and capable of excelling in your role!

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Common Interview Questions for Customer Service Rep (03480) - Olean, NY
Can you describe your experience with customer service?

In your response, focus on specific instances where you successfully handled customer inquiries or complaints. Highlight your ability to communicate effectively and resolve issues calmly, showcasing how these skills will help you thrive as a Customer Service Rep at Domino's Pizza.

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How do you handle stressful or busy situations?

Demonstrate your ability to stay calm under pressure by sharing a specific example where you effectively managed a busy workload. Emphasize your time management skills and how you prioritize tasks while ensuring customer satisfaction remains a top priority at Domino's Pizza.

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Why do you want to work at Domino's Pizza?

When answering this question, convey your enthusiasm for joining a company that values its employees and offers plenty of opportunities for growth. Mention how the culture at Domino's aligns with your values and your excitement about contributing to a team that puts customers and team members first.

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What skills do you possess that make you a good fit for this role?

Identify key skills that align with the Customer Service Rep position, such as communication, teamwork, and problem-solving. Provide examples of each skill through real-life situations, illustrating how they will help you succeed at Domino's Pizza.

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Can you give an example of when you had to work as part of a team?

Sharing a story where you collaborated effectively with a group can highlight your teamwork abilities. Focus on your role in achieving a common goal and emphasize the importance of communication and cooperation, as these are vital for success at Domino's Pizza.

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How do you stay organized in a fast-paced environment?

Discuss specific strategies you employ to maintain organization under pressure, such as prioritizing tasks, using checklists, or leveraging tools. Express how these techniques are essential for managing responsibilities as a Customer Service Rep at Domino's Pizza.

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Have you ever dealt with an upset customer? How did you handle it?

Outline a particular instance that demonstrates your ability to handle difficult situations with empathy and professionalism. Explain how you actively listened to the customer's concerns and worked towards a satisfactory resolution, showcasing your skills that are vital for a Customer Service Rep.

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How would you promote teamwork in the workplace?

Emphasize your belief in open communication and mutual support among team members. Share ideas on team activities or incentives that can foster camaraderie and collaboration within Domino's Pizza, enhancing everyone's motivation and performance.

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What do you think is the most important aspect of customer service?

Discuss the significance of understanding customer needs and providing timely, friendly service. Explain how this principle can lead to customer loyalty and satisfaction, aligning with Domino's Pizza's core values of putting people first.

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Are you comfortable using technology to process orders?

Express your openness to learning and using new technologies to streamline the order process. Share any relevant experience with point-of-sale systems or other software, illustrating your readiness to embrace the tools at Domino's Pizza to enhance customer service.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
April 21, 2025

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