Customer Service Rep(05830) - 1401 B Woodmont Dr

As a Customer Service Representative at Domino's Pizza Team DAKS, your primary responsibilities include greeting customers warmly, taking their orders accurately, handling payment transactions, and providing product recommendations. You will also assist with food preparation, maintain store cleanliness, and ensure compliance with health and safety standards. Additionally, you’ll address any customer complaints efficiently and collaborate with your team to achieve service goals.

To qualify for the Customer Service Representative position at Domino's Pizza Team DAKS, you should possess strong communication and customer service skills, basic math skills for transaction handling, and the ability to work efficiently in a fast-paced environment. You must be at least 16 years old and demonstrate a team-oriented approach with a positive attitude. Physical ability to stand for extended periods and perform various tasks is also required.

Domino's Pizza Team DAKS prioritizes a positive customer experience by training Customer Service Representatives to deliver friendly, prompt service. You will provide product recommendations, respond to customer concerns professionally, and create a welcoming environment in the store. Efforts to maintain cleanliness and compliance with health standards also contribute significantly to a customer’s satisfaction.

A typical day for a Customer Service Representative at Domino's Pizza Team DAKS starts with welcoming customers. You will take orders in person and over the phone, enter them accurately into the system, and manage payment processes. Throughout the day, you’ll assist in food preparation and maintain cleanliness in the restaurant. You'll also handle complaints and work closely with your team to ensure timely service during peak hours.

At Domino's Pizza Team DAKS, we value our employees and encourage career progression. Customer Service Representatives often have opportunities to advance to roles such as Shift Leader or Manager. We provide training that helps develop your skills in customer service, teamwork, and operational management, laying the groundwork for further advancement within the company.

Handling difficult customers requires patience and effective communication skills. It’s essential to listen actively to their concerns, empathize with their situation, and offer practical solutions. For instance, you might say, 'I understand how frustrating this situation is; let’s see how we can resolve it together.' This shows the customer that you care.

Absolutely! In my previous position, our team frequently faced busy periods, especially during lunch hours. We would coordinate closely to divide tasks efficiently, like one person handling orders while another focused on food preparation. This experience taught me the importance of communication and support within a team to achieve quick service.

To ensure accuracy when taking customer orders, I would repeat the order back to the customer after they have placed it. Additionally, I would double-check the entered information in the system before processing the payment. It’s also helpful to stay focused and avoid distractions to maintain clarity throughout the transaction.

I once had a customer who wanted a special pizza for a birthday celebration. Even though it was a busy day, I made sure to personalize the order, including a special message on the box. The customer was thrilled, and knowing I could contribute to their special moment was incredibly rewarding.

In a fast-paced environment, multitasking is crucial. I prioritize tasks based on urgency and customer needs. For example, when taking orders while also preparing food, I ensure to stay organized by keeping my workspace tidy and having all ingredients at hand, which allows me to switch between tasks smoothly without sacrificing service quality.

Excellent customer service means making the customer feel valued and satisfied. It involves not only meeting their needs promptly but also adding a personal touch, like remembering repeat customers' preferences. It's about creating a welcoming atmosphere and being responsive to feedback, ensuring that customers leave content and eager to return.

I admire Domino's Pizza Team DAKS for its strong commitment to quality and community. Being part of a team that values both customers and employees aligns with my personal values. I’m excited about the opportunity to work in a dynamic environment where I can contribute to joyful customer experiences and grow professionally.

If a team member is not contributing, I would first approach them respectfully one-on-one to understand if they are facing challenges. If the issues persist, I believe discussing the matter with a supervisor might be necessary to ensure that all team members are supported and that our service standards are upheld for all customers.

To calm a frustrated customer, I would first acknowledge their feelings and ensure they know I am listening to their concerns. I would ask clarifying questions to fully understand the issue and then offer a solution. For example, saying, 'I can see how this would be frustrating. Let’s see how I can fix this for you right away' demonstrates empathy and a willingness to help.

Cleanliness is crucial in customer service at Domino's Pizza as it directly affects customer perception and satisfaction. A clean, organized environment reflects professionalism and care for health standards. As a Customer Service Rep, maintaining cleanliness not only creates a pleasant atmosphere but also ensures that customers feel safe dining in or ordering from us.