Customer Service Rep(06024) - 518 Washington Ave - job 1 of 2

As a Customer Service Rep (CSR) at 518 Washington Ave, your main responsibilities include taking customer orders accurately, preparing food, maintaining cleanliness in the dining area, and handling food prep tasks. You'll also fold boxes and assist with other tasks as needed to ensure smooth operations and a fantastic customer experience.

To work as a Customer Service Rep at 518 Washington Ave, you should possess a friendly demeanor, strong communication skills, and the ability to multitask in a dynamic environment. While previous customer service experience is beneficial, a willingness to learn and a positive attitude are equally important.

To excel as a Customer Service Rep at 518 Washington Ave, focus on building strong rapport with customers, taking the initiative in your tasks, and maintaining a positive attitude under pressure. Actively listen to customer needs and strive to exceed their expectations with every interaction.

While prior customer service experience is beneficial, it is not strictly necessary to apply for the Customer Service Rep position at 518 Washington Ave. What matters most is your willingness to learn and your dedication to providing excellent service to our customers.

At 518 Washington Ave, we provide comprehensive training for our new Customer Service Reps. This includes hands-on experience in handling customer orders, food preparation, and maintaining cleanliness, ensuring you’re well-equipped to deliver outstanding service right from the start.

When answering this question, share a specific experience where you went above and beyond for a customer. Highlight how your actions led to a positive outcome and how that reflects your commitment to customer satisfaction.

Discuss your approach to listening actively to the customer's concerns, remaining calm, and seeking a resolution that satisfies both parties. Emphasizing empathy and problem-solving skills is key.

Talk about how you prioritize tasks based on urgency and importance during busy periods, and mention using checklists or reminders to stay organized and focused.

Answer this by expressing your interest in being part of a team that values excellent service and a great work environment. Mention specific aspects of the company that attracted you.

Explain your method of repeating back the order to customers to confirm it while asking clarifying questions when necessary, which ensures precision and enhances the customer experience.

Share an example showcasing collaboration in a team setting—perhaps how you helped a teammate or how your teamwork contributed to a successful outcome.

Discuss techniques you use to manage stress, such as taking deep breaths, staying organized, and maintaining a positive mindset to stay focused on delivering top-notch service.

Explain that you believe patience, empathy, and excellent communication are essential qualities, as they help in understanding and addressing customer needs effectively.

Talk about finding motivation through teamwork, setting personal challenges, or the satisfaction derived from completing tasks efficiently, all while keeping the customer experience in mind.

Mention that you would first acknowledge their question, then either find the information quickly or direct them to someone who can help, highlighting your commitment to providing accurate information.