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Customer Service Rep(07800) - 5051 Auburn Blvd., #B-100

Company Description

Northcentral Pizza is a 25 store Domino's Franchise located in Sacramento, CA.  

We are still growing with lots of opportunities for development, advancement, and promotion.

Job Description

ABOUT THE JOB
We are searching for qualified customer service reps with personality and people skills.  We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond.  Whether it's your hobby, main-gig, or supplemental job, drop us a line.  We're bound to have just the thing for you.

ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners.  From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals.  To create an environment where all team members, because of their differences, can reach their highest potential. .

SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together.  At Domino's Pizza, our people come first!

JOB REQUIREMENTS You must be 18 years of age or older. General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders.  Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Work Conditions
EXPOSURE TO
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. between hot and cold surfaces. standards, deal with people, analyze and compile data, make judgments and decisions.

Qualifications

Candidates must be at least 18 years old with a great attitude and excellent work ethic.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Domino's Glassdoor Company Review
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CEO of Domino's
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Russell Weiner
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Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(07800) - 5051 Auburn Blvd., #B-100, Domino's

At Northcentral Pizza, we are excited to welcome enthusiastic Customer Service Representatives to join our team in Sacramento, CA. If you have a passion for people and love interacting with customers, this role is perfect for you! As a Customer Service Rep, you will have the opportunity to showcase your personality and people skills while ensuring every customer's order is processed accurately and promptly. We're growing rapidly, and with that growth comes endless opportunities for development and advancement. Whether you're looking for a full-time career or a part-time gig, Northcentral Pizza has options that fit every lifestyle. Many of our team members started as delivery drivers and worked their way up to successful roles as franchise owners or managers. Your journey could start here! At Domino's, we take pride in cultivating a diverse and inclusive workplace where every individual’s unique talents are valued and utilized. Our mission is to create an environment where all team members can thrive, and we genuinely believe that our people are our greatest asset. If you are 18 years or older, have great communication skills, and are ready to dive into an exciting work environment, we would love to hear from you. We offer all training on the job, so no need to worry if you’re new to the industry. Join us at Northcentral Pizza and become a vital part of the best pizza delivery company in the world!

Frequently Asked Questions (FAQs) for Customer Service Rep(07800) - 5051 Auburn Blvd., #B-100 Role at Domino's
What does a Customer Service Rep at Northcentral Pizza in Sacramento do?

As a Customer Service Rep at Northcentral Pizza, your main duties include taking customer orders over the phone and in-person, preparing products, and ensuring excellent customer service. You'll also help to keep the store organized and clean while working in a dynamic and fast-paced environment.

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What are the qualifications to become a Customer Service Rep at Northcentral Pizza?

To qualify for a Customer Service Rep position at Northcentral Pizza, candidates must be at least 18 years old and possess a great attitude with a strong work ethic. Strong communication skills and the ability to work in a team are essential.

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Is there room for growth as a Customer Service Rep at Northcentral Pizza?

Absolutely! Many of our Customer Service Reps have advanced to various positions, including management roles and ownership opportunities. Northcentral Pizza offers a clear career path for those who wish to grow within the company.

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What kind of training does a new Customer Service Rep receive at Northcentral Pizza?

At Northcentral Pizza, we provide comprehensive training on-the-job to ensure you feel comfortable with your role. You’ll have guidance in taking orders, using equipment, and delivering great customer service from your first day.

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What is the work environment like for a Customer Service Rep at Northcentral Pizza?

The work environment for a Customer Service Rep at Northcentral Pizza is fast-paced and often filled with fun interactions. You will work in a team-oriented space where everyone supports each other, making it an enjoyable place to work.

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What should I expect during the interview process for a Customer Service Rep at Northcentral Pizza?

During your interview for the Customer Service Rep role at Northcentral Pizza, expect to discuss your previous experience, your approach to customer service, and scenarios where you've worked as part of a team. Be prepared to showcase your personality and enthusiasm!

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Do I need prior experience to apply for the Customer Service Rep role at Northcentral Pizza?

Prior experience is not required to apply for a Customer Service Rep position at Northcentral Pizza. We welcome individuals from all backgrounds and provide the training needed to succeed in the role.

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Common Interview Questions for Customer Service Rep(07800) - 5051 Auburn Blvd., #B-100
How would you handle a difficult customer as a Customer Service Rep at Northcentral Pizza?

When dealing with a difficult customer, it's essential to remain calm and listen actively to their concerns. Show empathy, apologize for any inconvenience, and work towards a solution. Your goal is to turn their experience around and ensure they leave satisfied.

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Can you describe a time when you provided excellent customer service?

Provide an example where you went above and beyond for a customer, detailing the situation, actions taken, and positive results. Highlighting specific interpersonal skills and the impact of your actions demonstrates your customer service abilities.

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What do you think is the most critical skill for a Customer Service Rep at Northcentral Pizza?

The ability to communicate effectively is vital. This means not only articulating your thoughts clearly but also being a good listener. Understanding customer needs and addressing them promptly can significantly enhance their experience.

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How do you prioritize tasks when the store is busy?

During busy times, it helps to prioritize tasks by addressing customer needs first. Use a system to keep track of orders and clearly communicate with coworkers about what needs to be done to maintain efficiency and service quality.

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What strategies would you use to upsell products to customers?

Upselling requires a genuine understanding of the customer’s needs. You might suggest complementary items based on their orders or highlight limited-time offers. Engaging in friendly conversations about menu favorites can also encourage additional purchases.

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How would you make sure that your work area stays organized and clean?

Maintaining organization starts with developing a routine. Regularly check your workstation for any clutter, restock supplies as needed, and follow cleaning protocols consistently to ensure a clean environment. Team collaboration in maintaining cleanliness is also key.

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What do you enjoy most about working in customer service?

Discuss your enjoyment in making people happy, solving problems, and creating a welcoming experience. Your enthusiasm for helping others should resonate through your response, showcasing your passion for exceptional service.

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How would you deal with repetitive tasks in a Customer Service role?

Repetitive tasks can become dull, but finding ways to inject variety can help. Staying focused on the positive outcomes of your work, such as contributing to customer satisfaction, can keep you motivated while performing routine duties.

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How do you handle feedback and criticism in a Customer Service environment?

Receiving feedback positively is crucial. Show that you value constructive criticism and view it as an opportunity for growth. Share examples of how you've implemented feedback into your work to improve your performance and customer interactions.

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Why do you want to work as a Customer Service Rep at Northcentral Pizza?

Share your enthusiasm for the brand and its mission, as well as how you align with the company values of service and teamwork. Discuss the opportunities for growth and development at Northcentral Pizza to emphasize your long-term commitment.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
November 28, 2024

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