Customer Service Representatives(5449, Algood) - job 2 of 3

As a Customer Service Representative at Domino's in Cookeville, TN, your primary responsibilities include taking orders over the phone and in person, greeting customers promptly within ten seconds, addressing customer concerns, upselling products, handling cash transactions, maintaining a clean customer area, and preparing pizzas and other menu items. You're not just serving customers; you're creating memorable experiences that keep them coming back!

To become a Customer Service Representative at Domino's in Cookeville, TN, you’ll need a positive attitude and great communication skills. While previous experience in customer service is a plus, it’s not required since we provide comprehensive training. Flexibility in scheduling is also important, as the role accommodates part-time and full-time shifts. A commitment to food safety standards is a must!

No prior experience is required to apply for the Customer Service Representative position at Domino's in Cookeville, TN. We value enthusiasm and a willingness to learn above all! Our training program equips you with all the necessary skills to ensure you excel in your new role.

The work environment at Domino's in Cookeville, TN is fast-paced and fun! Our team-oriented culture emphasizes teamwork and support, making it a great place to meet new people and learn new skills. You’ll be interacting with customers and co-workers, creating a lively atmosphere everyone enjoys.

Scheduling at Domino's in Cookeville, TN is incredibly flexible, making it suitable for students, those balancing multiple jobs, or anyone looking for part-time or full-time work. We understand that everyone has different commitments, and we work together to find a schedule that fits your needs!

When faced with a difficult customer at Domino's, the key is to stay calm and listen actively. Acknowledge their concerns and show empathy. Assure them that you’re here to help and work towards a solution. Positive communication can often defuse tense situations, so maintaining a friendly demeanor is essential.

In your response, use the STAR method: Situation, Task, Action, and Result. Describe a specific scenario where you went above and beyond for a customer. Emphasize the actions you took and how they positively impacted the customer's experience or resolved their issue.

The most important aspect of customer service is building rapport with customers. It’s about providing a welcoming atmosphere, understanding their needs, and ensuring their satisfaction. When customers feel valued and appreciated, they are more likely to return and recommend the service to others.

During busy shifts at Domino's, I prioritize tasks based on urgency and customer flow. Typically, I focus on taking orders and ensuring quick service first. I stay organized and communicate with team members to manage workload efficiently, ensuring all customers receive timely service.

I’m motivated by the opportunity to make someone’s day better. Interacting with diverse customers allows me to create a positive impact, and I find joy in providing solutions and seeing happy faces. The dynamic nature of customer service keeps me engaged and fulfilled!

When promoting a product, I’d take a friendly approach by highlighting its features in a natural conversation. For instance, if a customer orders a pizza, I might suggest trying a new topping or combo deal available, emphasizing how it would enhance their meal experience.

To ensure order accuracy, I focus on active listening and repeat back the order to the customer for confirmation. I also recommend writing down key details, especially during busy times. This approach minimizes misunderstandings and ensures that customer requests are met precisely.

When handling cash, I follow strict protocols, such as confirming the amount received and returned during each transaction. Counting cash in a secure area and maintaining awareness of my surroundings helps prevent mistakes and ensures the safety of both myself and the customers.

Staying positive under stress involves maintaining a solution-oriented mindset. I remind myself that challenges are part of the job, and I use breathing exercises to stay calm. Focusing on teamwork and communicating openly with colleagues also helps keep morale high.

I want to work for Domino's because of its strong reputation for excellent customer service and community involvement. I admire the company’s commitment to its employees and the fun work culture. Joining a team that values both customers and staff aligns with my professional goals.