General Manager(06474) - 8611 S Lewis Ave

As a General Manager at Smiles in Tulsa, you will be responsible for overseeing all operations, managing a team of 15 or more, ensuring quality standards are met, and creating an engaging work environment. Your duties will also include staff training, scheduling shifts, and implementing strategies to improve team performance and customer satisfaction.

To be considered for the General Manager role at Smiles, candidates should have demonstrated leadership experience, preferably in a retail or food service environment. Skills in team management, communication, and a strong work ethic are essential, along with a proven ability to meet operational and customer service goals.

The General Manager position at Smiles offers a starting pay of $850 after completing a comprehensive 16-week training period. You will also be eligible for quarterly bonuses and performance reviews that could lead to salary increases, potentially reaching up to $1,100 annually.

As a General Manager at Smiles, you will enjoy a fantastic benefits package, including medical, dental, and vision insurance, a 401k plan, profit sharing, and two weeks of paid time off. We aim to ensure that our team members feel valued and supported both in and out of the workplace.

General Managers at Smiles can expect to work either an opening shift from 9 AM to 8 PM or a closing shift starting at 4 PM until closing. We value flexibility in scheduling to accommodate both the team's needs and personal commitments.

When answering this question, share specific strategies you use to motivate your team. Discuss how you celebrate successes, provide constructive feedback, and recognize individual contributions to foster a positive work culture.

Focus on a specific project that highlights your leadership skills. Use the STAR (Situation, Task, Action, Result) method to outline the project details, your role, and the positive outcomes achieved through teamwork and effective communication.

Describe a time when you successfully resolved a conflict by actively listening to both parties, facilitating a constructive dialogue, and mediating a solution that was acceptable to everyone involved. Emphasize your commitment to maintaining a harmonious work environment.

Discuss your approach to customer service, including training initiatives, gathering feedback, and implementing best practices to enhance the overall customer experience. Cite examples of how these strategies led to positive customer outcomes in the past.

Share your methods for maintaining compliance, such as regular training sessions, performance monitoring, and creating checklists for team members. Provide examples of how these practices contributed to maintaining high operational standards in previous roles.

Highlight key traits such as strong leadership, excellent communication skills, adaptability, and problem-solving ability. Explain how these qualities have contributed to your success in past management roles.

Explain your approach to prioritization, such as assessing urgency, impact on operations, and team strengths. Illustrate your answer with a real-life example where effective prioritization led to a successful outcome.

Discuss your experience developing and managing budgets, monitoring expenses, and finding ways to reduce costs while maintaining quality service. Provide an example of how you successfully managed a budget in a previous position.

Describe initiatives you've implemented in the past to boost team morale, such as team-building activities, recognition programs, or regular check-ins to discuss challenges and accomplishments. Share the positive impact these efforts had on team performance.

Showcase your passion for the role by mentioning specific aspects of Smiles that attract you, such as their exceptional values, team culture, or growth opportunities. Relate these elements to your career goals and how you believe you can contribute to the company.