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Job details

Shift Leader(03276) - Littleton NH

Company Description

Come be a part of the largest pizza company in the world, Trips Pizza LLC operates 6 Domino's locations in and around New Hampshire and Vermont.  We run fast paced, clean, friendly, technologically advanced locations.  

Job Description

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition: staffing, paperwork, cost controls, cash control, food management, work to a schedule, perfect image and adherence to standards, great customer service, attendance & punctuality, transportation to/from work, store cleanliness, marketing, profitability.

Qualifications

General job duties for all store team members

  • Operate all equipment.
  • Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility approximately daily.
  • Communication Skills
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

Additional Information

WORK CONDITIONS

Exposure to

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.

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CEO of Domino's
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Russell Weiner
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Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Shift Leader(03276) - Littleton NH, Domino's

Join us at Trips Pizza LLC as a Shift Leader in Littleton, NH, where you’ll play a key role in managing all aspects of our vibrant pizzeria operations. As the largest pizza company in the world, our Domino's locations thrive on speed, quality, and customer satisfaction. In this position, you’ll be the go-to person during your shift, responsible for ensuring everything runs smoothly. This means you'll handle cost and inventory control, manage cash, and maintain outstanding customer relations. We believe in leading by example, so you'll need to embody our values and adhere to policies while guiding your team in doing the same. From staffing and scheduling to maintaining a pristine store and ensuring profitability, your responsibilities are varied and rewarding. You’ll also interact with customers, preparing their orders and managing our delivery process. We are looking for someone who can efficiently operate all equipment, stock ingredients, and ensure that the store environment is up to our high standards of cleanliness and hospitality. Your communication skills will be pivotal, as you’ll take orders both in person and over the phone. If you’re ready to lead in a fun, fast-paced environment where you can make a real impact, apply for the Shift Leader position today and be part of something great at Trips Pizza LLC!

Frequently Asked Questions (FAQs) for Shift Leader(03276) - Littleton NH Role at Domino's
What are the responsibilities of a Shift Leader at Trips Pizza LLC?

As a Shift Leader at Trips Pizza LLC, you are tasked with overseeing all operations during your shift. This includes cost controls, managing inventory, overseeing cash control, and ensuring exceptional customer service. You'll also manage staffing, maintain store cleanliness, and adhere to company policies while setting an example for your team.

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What qualifications do I need to be a Shift Leader at Trips Pizza LLC?

To be a Shift Leader at Trips Pizza LLC, you should possess strong communication skills, the ability to operate all equipment, and proficiency in taking and processing orders. Additionally, you should be comfortable with basic math skills for handling cash and inventory, as well as have experience in a fast-paced food service environment.

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What is the work environment like for a Shift Leader at Trips Pizza LLC?

The work environment for a Shift Leader at Trips Pizza LLC can vary significantly. You may find yourself working in temperatures ranging from below freezing in the cooler to hot, operational workspaces. You'll also experience different weather conditions when managing outdoor tasks, all while maintaining a focus on cleanliness and efficiency.

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How does the Shift Leader promote teamwork at Trips Pizza LLC?

As a Shift Leader at Trips Pizza LLC, promoting teamwork involves not only leading by example but also encouraging open communication among team members. You'll be involved in scheduling shifts, providing feedback, and motivating your team to achieve high standards of customer service and performance.

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What skills are essential for success as a Shift Leader at Trips Pizza LLC?

Essential skills for a Shift Leader at Trips Pizza LLC include effective communication, strong leadership abilities, quick decision-making, and operational proficiency. Successful candidates are able to multitask, problem-solve under pressure, and manage both staff and customer interactions effectively.

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Common Interview Questions for Shift Leader(03276) - Littleton NH
What experience do you have in managing a team in a fast-paced environment?

Discuss specific roles where you managed or supervised a team, focusing on the challenges faced and how you navigated them. Highlight how your leadership improved team performance or customer satisfaction, emphasizing your skills in communication and conflict resolution.

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How would you handle a difficult customer situation?

When answering this question, emphasize your approach to active listening and empathy. Explain how you would assess the situation, find a resolution, and ensure the customer leaves satisfied. Share an example if possible to illustrate your problem-solving skills.

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What steps would you take to ensure food safety practices are followed?

Detail your knowledge of food safety standards and procedures. Discuss the importance of staff training, regular checks of food storage conditions, and maintaining cleanliness in food preparation areas. Mention any previous experience ensuring compliance with safety regulations.

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Can you describe a time when you went above and beyond for a customer?

Reflect on a specific instance where you exceeded customer expectations, explaining what actions you took and the result. This will showcase your commitment to customer service and your ability to create a positive experience.

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What strategies would you implement to motivate your team?

Talk about recognizing individual contributions, providing constructive feedback, and creating a fun, rewarding work environment. Discuss specific initiatives you would introduce to encourage teamwork and boost morale.

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How do you manage stress during busy shifts?

Describe your methods for staying organized and focused, such as prioritizing tasks and maintaining clear communication with your team. Discuss any experiences where you successfully managed high-stress situations.

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What is your approach to training new team members?

Outline your preferred training techniques, such as hands-on guidance, pairing new employees with seasoned staff, and utilizing checklists. Highlight the importance of instilling company values and operational procedures from the start.

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How do you ensure a positive work environment for your employees?

Share your perspective on open communication, encouraging feedback, and recognizing hard work. Discuss how fostering teamwork and camaraderie leads to a more motivated team and better customer experience.

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What do you believe makes excellent customer service?

Define excellent customer service in terms of responsiveness, personalization of service, and showing genuine care for customer satisfaction. Use examples from your past experiences to support your definition.

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How do you handle conflict among team members?

Describe your conflict resolution strategy, which may include mediation, open dialogues, and encouraging teamwork to find common ground. Share an example of how you helped resolve a conflict effectively.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 29, 2024

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