Customer Service Representative
Description
About Us:
Based in West Virginia’s Eastern Panhandle, Door Serv Pro brings over 30 years of construction experience to garage door services. Founded by Paul Wiese, a seasoned builder from Southern California, the company was born from his passion for custom design and a desire to fill a local need for quality garage door solutions.
Now nine years strong, this family-owned business is known for expert repairs, installations, and personalized service. With a commitment to craftsmanship and community, Door Serv Pro turns everyday garage doors into standout features—reliable, stylish, and built to last.
About You:
Are you personable, organized, and enjoy helping others? We're looking for someone who loves connecting with customers, enjoys problem-solving, and thrives in a collaborative environment.
What You’ll Be Doing:
- Serve as the first friendly voice our customers hear over the phone
- Answer incoming calls and schedule service appointments
- Provide clear, helpful information with a positive attitude
- Assist with light dispatch duties, including helping technicians close out jobs
- Monitor daily schedules and follow up with customers as needed
- Work closely with our hardworking team to ensure smooth daily operations
Requirements
What We’re Looking For:
- A friendly, people-oriented individual who enjoys talking on the phone and providing excellent service
- Strong multitasking skills — you're comfortable handling calls, scheduling, and updates efficiently
- Basic computer skills (we’ll train you on our systems!)
- Reliable, detail-oriented, and team-minded
- At least 2 years of experience in an office or service-based setting is required
- Familiarity with Service Titan and Microsoft Office is a bonus
Additional Details:
- Attendance is a high priority — we rely on each team member to keep operations running smoothly
- Rotating shifts are part of the schedule; however, we always communicate shift changes well in advance
- Weekend availability required
Average salary estimate
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