Appointment Scheduling Agent
Job Title: Appointment Scheduling Agent
Location: Remote in Latam (Must be available to work Seattle PST hours)
About the Role
Our client, a new women’s spa in Seattle, seeks a reliable Appointment Scheduling Agent to manage inbound calls/emails, schedule appointments, and coordinate group bookings. This role requires outstanding customer service skills, a warm and friendly phone presence, and the ability to learn and use scheduling tools effectively.
Key Responsibilities
Call Management:
Receive 30–90 incoming calls daily using ringRx.
Address inquiries, provide information on spa services, and schedule appointments.
Appointment Scheduling & Coordination:
Use Boulevard (BLVD) and Excel to input, track, and organize appointments.
Communicate with clients via email to confirm bookings, handle group reservations, and finalize scheduling details.
Customer Service Excellence:
Deliver exceptional service by maintaining a positive, professional tone in all interactions.
Build rapport with clients, answer routine questions, and resolve scheduling conflicts.
Administrative Support:
Maintain accurate and organized records of client interactions and bookings.
Collaborate with the spa’s internal team to ensure smooth operations.
Qualifications
Communication Skills:
Strong verbal and written English communication, ideally with a friendly, customer-focused tone.
Comfortable handling high call volume and interacting with diverse clientele.
Technical Proficiency:
Familiarity with CRM systems (BLVD preferred) and scheduling tools is a plus.
Proficient in Microsoft Excel or Google Sheets for maintaining schedules and records.
Attitude & Reliability:
Demonstrates a positive, proactive approach to problem-solving and client service.
Highly dependable and able to work consistently in PST hours.
Experience & Training:
Previous customer service or call center experience is a plus, but not required—training can be provided.
Must be eager to learn spa-specific services and scheduling processes.
Average salary estimate
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Are you ready to step into a vibrant role as an Appointment Scheduling Agent with an exciting new women’s spa in Seattle? This remote opportunity is perfect for individuals based in Latam, who are excited to work seamlessly during Seattle PST hours. The ideal candidate will thrive in a fast-paced environment and is committed to providing exceptional customer service. You will manage an impressive volume of inbound calls and emails each day, ranging from 30 to 90. Your main duty will be to answer client inquiries about the spa’s services, while expertly scheduling appointments and coordinating group bookings using advanced scheduling tools like Boulevard and Excel. You’ll need to communicate clearly and warmly, confirming appointments and resolving any scheduling conflicts that may arise. In addition to these responsibilities, you'll play a vital role in maintaining organized records of client interactions, collaborating with the internal team to ensure everything runs smoothly. To succeed as an Appointment Scheduling Agent, you should possess strong verbal and written communication skills with a friendly demeanor, and be adept with CRM systems and spreadsheets. Experience in customer service is beneficial, but if you’re passionate and eager to learn, training will be provided. Join this exciting venture and become a crucial part of ensuring clients have a relaxing and enjoyable spa experience!
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