Account Manager - KSA

As an Account Manager at Dsquares, your primary responsibilities will include developing and strengthening client relationships, increasing revenue through upselling and cross-selling our loyalty solutions, collaborating with internal teams to meet client objectives, and monitoring program KPIs to advise on performance enhancements.

To apply for the Account Manager position at Dsquares, you will need a bachelor's degree in Business Administration, Marketing, Economics, or a related field, along with 2-4 years of experience in marketing or account management. Excellent communication skills, adaptability, and a results-oriented mindset are essential as well.

The Account Manager at Dsquares plays a critical role in client satisfaction by maintaining and enhancing relationships, ensuring consistent communication about program status, providing insights based on KPI performance, and collaborating with various teams to meet client needs effectively.

An Account Manager at Dsquares should possess strong problem-solving skills, analytical abilities, and data literacy to effectively utilize analytical tools. Excellent time management and multitasking skills are equally crucial to thrive in the fast-paced environment of the company.

At Dsquares, Account Managers can expect to identify growth opportunities for their clients, propose new campaigns, and maximize revenue through comprehensive relationship management. Furthermore, the company emphasizes continuous development, providing various learning and development opportunities to enhance your career.

To prioritize tasks as an Account Manager, I focus on client deadlines and program KPIs first. I use tools like project management software to keep track of tasks and deadlines, ensuring that I allocate time for both urgent tasks and long-term projects.

In a previous role, I encountered a client who was unhappy with our service. I took the initiative to address their concerns by scheduling a meeting to discuss their expectations and identified specific areas for improvement, which helped restore their confidence in our partnership.

I employ a consultative approach to upselling and cross-selling, first understanding the client’s current needs and then presenting tailored solutions that showcase how additional products or services can solve their problems or enhance their experience with us.

I measure the success of a loyalty program by analyzing KPIs such as customer retention rates, engagement levels, and overall revenue generated from the program. Regularly reviewing these metrics allows me to suggest targeted improvements.

I am proficient in using CRM tools like Salesforce and analytical software such as Google Analytics to track client interactions, monitor program performance, and streamline communication among teams.

I stay updated on market trends by reading industry blogs, attending webinars, and networking with other professionals. This helps me to provide knowledgeable insights and actionable strategies to my clients.

My approach to client onboarding involves a structured plan that includes initial meetings to set expectations, providing resources and training for using our products, and developing clear timelines for implementation to ensure a smooth transition.

I build rapport with clients by being approachable, listening actively to their concerns, and ensuring open lines of communication. Personalizing interactions goes a long way in establishing trust and lasting relationships.

A successful loyalty program hinges on a deep understanding of customer preferences, offering valuable rewards, and being easy to use. Ongoing engagement and tailored campaigns can significantly enhance its effectiveness.

I analyze performance data by using data visualization tools to identify trends and insights. I compare the current program metrics with industry standards and historical performance to make informed recommendations for improvements.