Supportive Housing Case Manager - job 4 of 6

As a Supportive Housing Case Manager at Compass Career Solutions, your primary responsibilities include conducting assessments and interviews with clients to determine their eligibility for various housing and support services, developing and maintaining action plans, and providing ongoing life skills development. You'll also connect clients to necessary medical and mental health services while proactively preventing eviction by implementing targeted interventions.

To qualify for the Supportive Housing Case Manager position at Compass Career Solutions, candidates should have a Bachelor’s degree and at least one year of experience with transitional housing or be a high school graduate with two years of relevant experience. Additionally, you'll need excellent time management skills, a valid driver’s license, and the ability to work a flexible schedule.

As a Supportive Housing Case Manager at Compass Career Solutions, you'll enjoy a range of benefits, including competitive hourly pay between $21.50 and $23.95, medical, vision, and dental insurance for eligible employees, paid time off, and a 401(k) plan with employer matching. You’ll also have access to professional growth opportunities and an employee assistance program to support your well-being.

Compass Career Solutions is committed to fostering a diverse and inclusive workplace. As a Supportive Housing Case Manager, you'll be part of an organization that believes diversity strengthens our mission and supports the communities we serve. You’ll have the opportunity to contribute to a culture that respects and values individuals from all backgrounds.

Key skills for a Supportive Housing Case Manager at Compass Career Solutions include strong communication abilities, problem-solving skills, proficiency with technology (especially Microsoft Office), and the capacity to handle sensitive situations with empathy and professionalism. Experience in crisis management and a solid understanding of social services are also highly beneficial.

When answering this question, highlight specific roles you’ve had in transitional housing environments. Discuss your understanding of the challenges clients face and elaborate on how your previous experiences have prepared you to provide support and guidance. It’s important to showcase your empathy and problem-solving skills.

Provide examples of past situations where you successfully managed crises. Focus on your ability to remain calm, assess the situation, and implement action plans. Emphasize your communication skills and your ability to connect clients with necessary resources.

Discuss your approach to documenting case management activities, ensuring that they are thorough, accurate, and timely. Share the importance of maintaining organized records and how you utilize software or tools to streamline your documentation processes.

Explain your proactive approach by outlining steps such as assessing the client’s situation, connecting them with resources for financial assistance, and working collaboratively with landlords. Showing your understanding of the importance of preventive measures will demonstrate your commitment to client success.

Sharing specific anecdotes of how you developed relationships with clients can provide insight into your interpersonal skills. Focus on techniques you employed to gain their trust and how that positively impacted their progress toward independence.

Recognize that case management can present challenges, such as managing multiple cases or navigating complex client needs. Discuss how you turned these challenges into opportunities for growth and learning, and your techniques for remaining organized and focused.

Effective communication with community partners is crucial. Discuss the communication strategies you’ve used, such as regular meetings, updates, and follow-ups. Emphasize the importance of collaboration to achieve the best outcomes for clients.

Share techniques like setting realistic goals, having regular check-ins, and adapting action plans as necessary. Highlight how your approach ensures that clients remain motivated and accountable in their journey toward improved living conditions.

Discuss your methods for staying informed about available resources, such as attending community meetings, networking with other professionals, and conducting research. Emphasize your commitment to providing clients with the most current and useful information.

Highlight your proficiency in various software and technology tools, such as case management platforms, communication apps, and documentation tools. Discuss how these technologies enhance your efficiency and effectiveness in supporting clients.