Education and Events Lead

As the Education and Events Lead at Eataly, your main responsibilities will include executing public and private in-person events, supervising staff to ensure smooth operations during events, and crafting detailed class descriptions. You will also manage guest communications regarding class registrations, build relationships with clients, and oversee inventory-related tasks. Your role will be both creative and collaborative, fostering a rich learning environment for all guests.

To qualify for the Education and Events Lead role at Eataly, you should have a Bachelor’s Degree and at least 3 years of experience in restaurant operations, sales management, marketing, or event planning. Excellent organizational skills, outstanding communication abilities, and advanced knowledge of Microsoft Office are crucial. Familiarity with Italian wine and proficiency in the Italian language are also preferred.

In the Education and Events Lead position at Eataly, you can expect a flexible working schedule that often includes evenings, weekends, and holidays. The nature of event planning requires adaptability, so being available to meet guests during their preferred times for classes and events is essential.

Eataly provides a variety of benefits for the Education and Events Lead, including medical, dental, and vision insurance, paid time off, and paid parental leave. Additionally, you'll enjoy a 401K with a matching program, a daily free family meal, discounts at Eataly, learning opportunities about products and Italian cuisine, and a referral bonus program!

To apply for the Education and Events Lead position at Eataly, interested candidates should prepare an updated resume highlighting relevant experience in event planning or restaurant operations. It’s also beneficial to create a cover letter that shares your passion for food and education. Applications can be submitted through Eataly’s official career portal or during direct outreach.

In answering this question, it's effective to provide specific examples of events you have organized in the past. Talk about the type of events, your role in planning and execution, any challenges you faced, and how you overcame them. Highlight your organizational skills and how you ensured client satisfaction.

When discussing strategies for engaging attendees, consider mentioning interactive elements like Q&A sessions, hands-on cooking demonstrations, or thematic discussions. Convey your philosophy of creating a welcoming atmosphere that encourages participation and enhances learning.

Demonstrate your ability to remain calm under pressure. Explain how you assess the situation quickly, communicate with your team effectively, and come up with immediate solutions to ensure the event continues smoothly. Giving a specific example can strengthen your response.

Emphasize the importance of open communication and active listening. Describe how you take the time to understand their needs and preferences, offer personalized experiences, and maintain follow-up contact to keep the relationship warm, which helps in securing future events.

To effectively prioritize tasks, share your time management techniques. Discuss using checklists, project management tools, and setting deadlines for each task, while also communicating with your team to delegate responsibilities as needed.

Being well-versed in Italian cuisine and wine is vital for this role. Prepare to discuss your experiences related to Italian food – whether from personal cooking experiences, classes or tastings you've attended. Mention any specific dishes or wines you're passionate about.

In answering this, highlight aspects like having knowledgeable instructors, well-prepared materials, and a supportive atmosphere for participants to learn. Mention the balance between demonstration and hands-on practice as key components of a successful class.

Provide a detailed example of an event you managed, focusing on the planning, execution, and feedback you received. Highlight key elements that contributed to its success, such as well-coordinated timing, participant engagement, and post-event evaluations.

When discussing class descriptions, emphasize the importance of using vivid language that captures the essence of the class. Discuss how you balance informative content with enticing language to motivate participants to sign up.

To ensure quality control, talk about pre-event planning checks, on-site supervision, and gathering participant feedback during and after the event. This demonstrates your commitment to continuous improvement and customer satisfaction.