Relationship Manager

As a Relationship Manager at Empower, your primary responsibilities include managing an established book of business, overseeing approximately 85 small plans within the $5M to $25M range. You will focus on client retention, develop growth strategies for existing plans, manage relationships through education strategies, and assist the sales team in generating new business opportunities. This role is crucial for helping clients achieve their financial goals while enhancing your career in a supportive environment.

To excel as a Relationship Manager at Empower, candidates must possess a Bachelor's Degree in Business or a related discipline, along with 4-7 years of relevant financial services experience. Essential certifications include FINRA 6 & 63 registrations, which must be completed within corporate-established timelines. Additionally, candidates should have familiarity with 401k compliance and a strong ability to communicate effectively with various audiences.

Empower emphasizes the importance of work-life balance for its Relationship Managers by offering a flexible work environment, allowing team members to remotely work from San Francisco or its vicinity. Their culture includes generous paid time off, volunteer hours, and various leave-of-absence options that cater to personal needs, ensuring employees can maintain a healthy and balanced professional life.

Empower is committed to the professional development of its employees, offering diverse career paths and celebrating internal mobility. As a Relationship Manager, you will have the chance to expand your financial knowledge, sharpen your relationship management skills, and explore potential leadership roles. By aligning your career goals with the company’s mission to transform financial lives, you can chart your own path in a supportive environment.

A Relationship Manager at Empower can look forward to a wide array of inclusive benefits, including medical, dental, and vision insurance, a robust 401(k) plan with generous company matching, tuition reimbursement, and a business-casual dress code. Empower also provides ample paid time off and volunteer opportunities, fostering a positive workplace culture that enhances both personal and professional satisfaction.

When answering this question, emphasize your proactive communication style, how you build trust with clients, and specific strategies you use to maintain and grow relationships. Describe instances where you've successfully managed expectations or resolved client issues to highlight your problem-solving skills.

Share your method for assessing account priorities based on factors like potential growth, client needs, and urgency. Discuss tools or systems you use to stay organized and ensure that no account gets neglected, demonstrating your time management skills.

Prepare to detail a specific example of a client retention strategy you've executed. Discuss the steps you took, the rationale behind your approach, the resources involved, and the outcome, emphasizing how it benefited both the client and your organization.

When discussing your experience, elaborate on your familiarity with compliance regulations and any specific documentation processes you've managed. Providing examples of how your knowledge helped avoid compliance risks and ensured client satisfaction will strengthen your response.

Showcase your ability to approach difficult conversations with empathy and patience. Explain how you prepare for these discussions, your communication style, and how you've turned challenging situations into opportunities for involvement and improvement.

Highlight the importance of collaboration with sales teams in your response. Discuss your communication strategies, how you provide them with the necessary client insights, and any past successes where teamwork led to new business opportunities.

Demonstrate your commitment to professional growth by mentioning resources like industry publications, webinars, or professional networks. You could outline how staying informed allows you to serve your clients better by anticipating their needs based on current trends.

Talk about how you prepare for presentations, focusing on how you engage the audience and communicate complex information clearly. Provide an example of a successful presentation, including the feedback you received and any follow-up actions you took.

Outline the key performance indicators (KPIs) that you consider important, which may include client retention rates, satisfaction scores, plan growth, and overall revenue generated from your accounts. Articulate how tracking these metrics helps you optimize your strategies.

Reflect on your alignment with Empower's values regarding transformation, inclusion, and employee growth. Articulate how the innovative culture at Empower resonates with your career aspirations, and be sure to mention specific elements of the company that attract you.