Job details

Account Coordinator

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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Account Coordinator

We are seeking a detail-oriented and customer-focused Facilities Access and Information Coordinator to join our dynamic team. In this role, you will be responsible for managing building access systems, organizing and maintaining various trackers, and administering SharePoint sites while providing exceptional customer service to internal and external stakeholders.

The Account Coordinator will be detail-oriented and customer-focused, focused on supporting a building access and information databases.  Responsible for managing building access systems, organizing and maintaining various trackers, and administering SharePoint sites while providing exceptional customer service to internal and external stakeholders.

Key Responsibilities:

Building Access Management:

Oversee and maintain building access control systems

Process access requests and manage card issuance for employees, vendors and guests

Conduct regular audits of access permissions and update as necessary

Troubleshoot access-related issues and coordinate with security teams

Tracker Organization and Maintenance:

Develop, implement, and maintain various tracking systems for facility-related data

Ensure accuracy and timeliness of information in all trackers

Generate reports and analyze data to identify trends and areas for improvement

Collaborate with other departments to streamline data collection and reporting processes

SharePoint Site Administration:

Manage and maintain department SharePoint sites

Create and organize document libraries, lists, and workflows

Ensure proper permissions and access controls are in place

Train team members on SharePoint usage and best practices

Customer Service:

Serve as the primary point of contact for facility-related inquiries

Respond promptly and professionally to requests and concerns

Coordinate with various teams to resolve issues efficiently

Maintain a high level of customer satisfaction through proactive communication

Account Meetings: Support the coordination of account meetings to facilitate collaboration and communicate important updates.

Process Improvement:

Identify opportunities to enhance efficiency in access management and information systems

Develop and implement standard operating procedures

Stay informed about industry best practices and emerging technologies

Desired experience and technical skills  

Required

Proven experience in a client-facing role, preferably in account management or coordination.

Proficient in MS Office Suite (Word, Excel, PowerPoint)

Exceptional organizational and time management abilities.

Teamwork mentality

Preferred

Strong interpersonal and communication skills, both written and verbal.

Ability to work independently and as part of a team.

Detail-oriented with a focus on delivering high-quality work.

Willingness to learn and adapt to changing client needs and industry trends.

Qualifications:

Bachelor's degree in Business Administration, Facility Management, or related field

2-3 years of experience in facilities management, administrative support, or related role

Proficiency in Microsoft Office Suite, especially Excel and SharePoint

Experience with access control systems and database management

Strong organizational skills and attention to detail

Excellent communication and interpersonal skills

Ability to multitask and prioritize in a fast-paced environment

Customer service-oriented mindset

Estimated total compensation for this position:

52,800.00 – 66,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Rosemead, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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CEO of JLL

Christian Ulbrich

Approve of CEO

Average salary estimate

$59400 / YEARLY (est.)

min

max

$52800K

$66000K

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What You Should Know About Account Coordinator, JLL

Join JLL as an Account Coordinator in Rosemead, CA, and be a vital part of a dynamic team that is shaping the future of real estate! As an Account Coordinator, you'll take on an exciting role that focuses on ensuring building access management and maintaining information for our facilities. You will coordinate building access systems, manage various trackers, and administer SharePoint sites, all while providing exceptional customer service to both internal and external stakeholders. This role is perfect for those who are detail-oriented and love to help others, as you'll serve as the primary point of contact for inquiries related to facilities. Your responsibilities will include managing access permissions, organizing data trackers, and generating insightful reports that highlight trends for improvement. You’ll also work collaboratively with various departments, ensuring seamless data collection and reporting processes. At JLL, we value growth, well-being, and teamwork, providing you with a supportive culture, a comprehensive benefits package, and a chance to thrive in your career. So if you’re ready to make your mark and help us create a brighter way forward, we invite you to apply and bring your unique talents to our team!

Frequently Asked Questions (FAQs) for Account Coordinator Role at JLL

What are the primary responsibilities of an Account Coordinator at JLL?

As an Account Coordinator at JLL, you will oversee building access management, respond to facility-related inquiries, and maintain various trackers for accurate data management. You'll also administer SharePoint sites and support the coordination of account meetings, ensuring smooth communication among teams.