Multi-Site Practice Manager - Country View Veterinary Service - WI

As a Multi-Site Practice Manager at Country View Veterinary Service, your primary responsibilities will include overseeing operations at multiple veterinary locations, managing financial aspects, implementing standard operating procedures (SOPs), ensuring OSHA compliance, hiring and training staff, and fostering a positive team culture. You will play a vital role in maintaining high standards of patient care while providing support and guidance to your veterinary team.

Candidates for the Multi-Site Practice Manager position at Country View Veterinary Service should have prior experience in a veterinary management role, ideally as a multi-site manager. Strong leadership qualities, excellent communication skills, and a passion for the veterinary field are essential. Familiarity with hospital finances, compliance regulations, and team engagement strategies will also be beneficial.

Country View Veterinary Service is dedicated to the well-being and professional growth of its Multi-Site Practice Manager. We offer a competitive compensation package, including medical, dental, vision, and life insurance. Additionally, our team enjoys a 401K match, a generous Continuing Education allowance, and a uniform allowance. We emphasize work-life balance by providing paid time off and floating holidays.

The work culture at Country View Veterinary Service is one of collaboration, compassion, and growth. We are proud to foster a supportive environment where team members feel valued and encouraged to develop their skills. Our hospital is a place where staff come together to ensure pets receive the highest level of care while also building meaningful relationships with one another and the clients we serve.

Oregon, WI, offers a vibrant community with various activities and events perfect for those working at Country View Veterinary Service. From historic walking tours to scenic biking and hiking trails, there are countless outdoor experiences to enjoy. Additionally, Oregon hosts farmers markets, community events, and a range of dining options, making it a wonderful place to live and work.

To ensure high-quality patient care, I would implement comprehensive training programs for staff, regular performance reviews, and establish clear protocols and SOPs for patient treatment. Encouraging open communication within the team and fostering feedback from both clients and staff will also help maintain quality standards.

When handling conflict within the team, I prioritize open dialogue and understanding. I believe in addressing issues directly and compassionately, allowing each party to express their perspective. My approach would involve facilitating discussions to reach a collaborative resolution and ensure everyone feels heard and valued.

In my previous roles, I successfully managed operations across multiple veterinary clinics, focusing on streamlining processes, setting consistent quality standards, and ensuring a unified approach to patient care. Regular visits to each location for team meetings allowed me to stay connected with staff and align our objectives.

My approach to staff training involves creating structured training programs tailored to each team's needs. I believe in mentorship and providing resources for ongoing education, including workshops and seminars. Encouraging team members to share knowledge helps foster a culture of continuous learning.

To effectively prioritize tasks in a multi-site role, I rely on setting clear goals and deadlines for myself and my team. Utilizing project management tools helps keep track of responsibilities while allocating time for regular check-ins with each location to ensure operations run smoothly.

I have extensive experience managing budgets, analyzing financial reports, and implementing cost-saving measures in veterinary settings. By monitoring expenditures and revenue streams, I can make informed decisions to drive profitability while ensuring our services remain top-quality.

Engaging with pet owners to boost satisfaction starts with active listening to gather feedback and understand their needs. I would implement follow-ups after visits to gather insights, offer educational resources, and cultivate strong relationships through open communication and personalized care.

In a previous management position, I initiated a staff recognition program that boosted morale and encouraged teamwork. By celebrating achievements and fostering a culture of appreciation, we saw improvements in employee engagement and patient care, leading to more positive client feedback.

Ensuring compliance with regulatory standards involves maintaining updated knowledge of laws and best practices. I would establish regular training sessions for staff, conduct audits of procedures, and implement a thorough documentation process to keep our practice up to code.

My vision as a successful Multi-Site Practice Manager at Country View Veterinary Service includes fostering a collaborative work environment, ensuring top-notch patient care, and driving team engagement through clear communication and shared goals. I aim to create a culture that upholds the values of the practice while achieving operational excellence.