Assistant Manager - NSW

As an Assistant Manager at ALH in New South Wales, you'll be responsible for leading and developing a motivated team, managing the daily operations of the venue, and ensuring exceptional guest experiences. This includes handling administration tasks, recruiting new team members, and creating innovative initiatives to drive business growth.

To qualify for the Assistant Manager position at ALH in New South Wales, you should possess hospitality or retail leadership experience, particularly in food, bars, and gaming. Additionally, a current industry RSA and RSG/RCG qualifications are required, with Advanced Responsible Conduct of Gaming for NSW being highly preferred.

Assistant Managers at ALH enjoy an array of benefits, including significant discounts across ALH venues, BWS, Dan Murphy’s, and Woolworths. Employees also have access to a range of free health and wellbeing services, along with dedicated learning and development options to help you grow in your career.

At ALH in New South Wales, career advancement is encouraged through dedicated training and development programs. By excelling in your role as an Assistant Manager and demonstrating leadership potential, you can explore numerous growth opportunities within the Endeavour Group.

The work culture at ALH in New South Wales is all about creating an enjoyable and inclusive environment. As an Assistant Manager, you will join a team that emphasizes collaboration, fun, and mutual support, ensuring that both team members and guests leave with positive experiences.

When answering this question, focus on emphasizing your ability to inspire and train your team. Mention specific examples of how your leadership has directly contributed to improved performance or guest satisfaction.

Highlight your customer service skills and diplomacy. Explain the steps you would take to listen, empathize, and resolve the issue while maintaining the company’s values and ensuring the guest leaves satisfied.

Discuss various methods such as recognition programs, team-building activities, and creating a positive work environment that encourages personal and professional growth in your team members.

Explain your approach to effective time management, such as delegating responsibilities, maximizing peak times, and ensuring that all aspects of daily operations are performed efficiently without sacrificing service quality.

Outline your experience with budgeting, forecasting, and achieving financial targets. Mention any tools or software you’ve used, and how you’ve utilized financial data to make informed decisions.

Use this opportunity to convey your enthusiasm for the hospitality industry, your alignment with ALH's values, and how you see this role as a perfect fit for your skills and career goals.

Discuss your ability to remain calm under pressure and your strategies for quickly recruiting temporary staff, redistributing workloads, or motivating existing staff to cover critical roles during shortages.

Prepare a specific example that showcases your creativity and management capabilities. Focus on the problem you identified, the solution you implemented, and the positive outcomes that followed.

Elaborate on the importance of staying updated with legal compliance in the hospitality industry, and how you regularly train and monitor your team to uphold these standards during operations.

Summarize your customer service philosophy and discuss how understanding guest needs, actively listening, and providing personalized service are integral to ensuring a positive and memorable experience for every individual.