The Office Services Supervisor at Epiq is responsible for overseeing daily operations and ensuring that exceptional client service is delivered. This includes supervising employees, recruiting and hiring new team members, delegating tasks, and continuously seeking opportunities to enhance operational efficiency while meeting productivity goals.

To be considered for the Office Services Supervisor position at Epiq, candidates should have a High School Diploma or equivalent, with an Associate Degree preferred. Additionally, previous supervisory experience in a client service-oriented environment, particularly in mail, copy, or production services, is essential.

The Office Services Supervisor position at Epiq is an on-site role, meaning applicants must expect to be in the office five days a week, from Monday to Friday. Epiq does not currently offer remote or hybrid work for this position.

Success as an Office Services Supervisor at Epiq requires a detail-oriented mindset, strong verbal and written communication skills, and the initiative to work independently. Additionally, candidates should possess strong leadership skills and a working knowledge of Microsoft products such as Word, Excel, and Outlook.

The compensation range for an Office Services Supervisor at Epiq is between $17.00 to $21.00 per hour. Actual compensation may vary based on factors such as location, skills, experience, and qualifications, and employees may also be eligible for an annual bonus.

When prioritizing tasks, it's important to assess deadlines and the potential impact on client service. I evaluate each task's urgency and importance, delegating responsibilities to ensure the team stays productive while maintaining high-quality service.

I believe in a collaborative leadership style that encourages open communication and teamwork. By mentoring my team and providing support, I aim to create an environment where everyone feels empowered to contribute their ideas and excel in their roles.

To enhance operational efficiency, I would regularly assess workflows to identify bottlenecks and implement solutions. This may involve training staff on best practices, incorporating new technologies, or adjusting schedules to better align with demand.

When handling conflict, I prioritize open dialogue and understanding different perspectives. I encourage team members to express their concerns and facilitate discussions to reach a resolution that maintains harmony and promotes collaboration.

In my previous roles, I managed teams dedicated to client service. This involved ensuring that we met client expectations by providing training and support, monitoring performance, and making adjustments based on client feedback.

I practice a clear and concise communication style that focuses on transparency and accessibility. I believe that keeping everyone informed fosters teamwork and ensures that expectations are met on all fronts.

I motivate my team by recognizing their achievements, providing constructive feedback, and fostering a positive work environment. I also encourage professional development through training and opportunities to take on new challenges.

When training new employees, I create a structured onboarding program. This includes providing a thorough orientation to our services, hands-on training, and pairing new hires with experienced staff to ensure a smooth transition into their roles.

Ensuring excellent client service involves actively listening to clients' needs, training staff to respond effectively, and regularly seeking client feedback to refine our processes. I encourage my team to be proactive and attentive to client concerns.

I use a variety of metrics to measure team performance, including productivity levels, client satisfaction scores, and adherence to project timelines. This data helps us identify areas for improvement and celebrate successes.