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Style Advisors, Union Street

Company Description

OUR STORY:

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. 

OUR CODE:

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results.  We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

We are looking for energetic, creative, and enthusiastic Style Advisors to join the Equinox team at its state-of-the-art location on  Union Street! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization. 

The Style Advisors provides a total and unparalleled customer experience to all visitors Equinox and Shop visitors. The Style Advisors takes direction from the Shop MOD on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures. The Style Advisors also assists with the timely and accurate completion of operational tasks. 

Responsibilities include, but are not limited to the following:

SALES & SERVICE:

  • Achievement of assigned monthly sales goals (individual contribution to total monthly store goal)
  • Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox
  • Maintain knowledge of all club and Shop services, programs and products

OPERATIONAL EXCELLENCE:

  • Understands and upholds all loss prevention and inventory management policies on a consistent basis
  • Ensures personal comprehension of all communication and training materials, and assists Shop MOD with timely/accurate completion of all assigned operational tasks

PRODUCT & PRESENTATION:

  • Assists Shop MOD to ensure that The Shop is reflective of the company brand standards; i.e., through assisting with execution of merchandising and marketing direction, and through adherence to The Shop dress code
  • Maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms

PROFESSIONAL DIMENSION:

  • Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients
  • Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit
  • Complies with and enforces all company policies and procedures; embraces and supports company initiatives
  • Communicates clearly and effectively at all levels with both tact and diplomacy

Qualifications

To successfully perform in this role, the individual should meet the following minimum requirements and qualifications:

  • The ability to take direction
  • Experience in a customer service business; preferably in retail
  • Hardworking and diligent, possessing both honesty and personal integrity
  • Excellent time management, organizational, problem solving and communication skills
  • Ability to utilize new techniques and ideas
  • Be available to work a varied schedule, based on the needs of our unique retail business
  • Pay Transparency: $18.92 per hour 

Essential Physical Requirements:

  •   Standing, sitting, and walking
  •   Squatting, bending, and reaching

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

  • We offer competitive salary, benefits, and industry leading commission opportunities for club employees
  • Complimentary Club membership
  • Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. 

Equinox will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (San Francisco Police Code, Article 49, Sections 4901-4920)

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Average salary estimate

$39345 / YEARLY (est.)
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$39345K
$39345K

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What You Should Know About Style Advisors, Union Street, Equinox

Join the vibrant team at Equinox on Union Street as a Style Advisor! We're on the lookout for energetic, creative, and enthusiastic personalities to provide an unparalleled customer experience in our stylish space. As a Style Advisor, you'll connect with visitors, helping them navigate our exquisite range of services and products, while also achieving exciting monthly sales goals. Imagine being part of a company that not only embraces high-performance living but encourages you to engage in your own journey of health and fitness. You'll work alongside like-minded individuals who are just as passionate about success and inspiring others as you are. Responsibilities will include assisting with operational tasks, ensuring the Shop reflects our top-notch brand standards, and building relationships with team members and clients alike. Your ability to take direction and your prior customer service experience, especially in retail, will set you up for success in this role. Plus, you’ll benefit from competitive pay, perks like a complimentary Club membership, and a lively work environment that champions camaraderie and innovation. So, if you're ready to dream big and contribute to our community's success, we can’t wait to meet you and explore how you can grow with Equinox!

Frequently Asked Questions (FAQs) for Style Advisors, Union Street Role at Equinox
What are the responsibilities of Style Advisors at Equinox Union Street?

As a Style Advisor at Equinox on Union Street, your primary responsibilities include achieving monthly sales goals, providing exceptional customer service, maintaining knowledge of club and Shop services, and assisting in operational tasks. You will also work closely with the Shop MOD to ensure the highest standards of merchandising and customer engagement in line with our brand's vision.

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What qualifications are needed for the Style Advisor position at Equinox Union Street?

To become a Style Advisor at Equinox Union Street, candidates should ideally have experience in a customer service role, especially in retail. Key qualifications include strong organizational skills, the ability to take direction, excellent communication abilities, and a passion for the lifestyle brand represented by Equinox. Additionally, a strong work ethic and personal integrity are essential.

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How does Equinox support the growth of its Style Advisors?

Equinox is committed to the personal and professional growth of its Style Advisors by offering competitive salaries, industry-leading commission opportunities, and a complimentary Club membership. Moreover, you'll gain access to various internal resources and training programs tailored to help you thrive within the organization and develop your career.

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What kind of work environment can Style Advisors expect at Equinox Union Street?

Style Advisors at Equinox Union Street will enjoy a dynamic and collaborative work environment that values teamwork, creativity, and high performance. The culture is centered around motivating and supporting one another to reach personal and business goals, fostering a sense of community that empowers each employee.

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Is prior retail experience necessary for the Style Advisor role at Equinox?

While prior retail experience is preferred for the Style Advisor position at Equinox, what truly matters is your passion for customer service and retail. A willingness to learn, adapt, and contribute positively to the team can outweigh formal experience, making this an exciting opportunity for energetic individuals ready to dive into the retail world.

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Common Interview Questions for Style Advisors, Union Street
What does excellent customer service mean to you as a Style Advisor?

Excellent customer service means creating a memorable experience for each customer. As a Style Advisor, you should demonstrate genuine enthusiasm and knowledge about Equinox's offerings, actively listen to customers' needs, and provide personalized recommendations, ensuring they feel valued and cared for.

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How would you handle a difficult customer situation?

In a challenging customer situation, my approach would be to remain calm and focused. I would listen attentively to the customer's concerns, empathize with their experience, and work collaboratively to identify a solution that satisfies both the customer and aligns with Equinox policies.

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Can you describe a time when you achieved a sales goal?

An experience I had achieving a sales goal involved understanding customer preferences and proactively suggesting products that met their needs. By fostering authentic interactions and upselling based on what customers genuinely desired, I exceeded my sales target and built loyalty within the clientele.

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How do you keep yourself organized while managing multiple tasks?

I prioritize my tasks based on urgency and importance. Using organizational tools, such as checklists or digital planners, helps me keep track of what needs to be done. Additionally, I set short milestones for myself to ensure continuous progress on all responsibilities, leading to efficient task management.

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What strategies do you use to maintain knowledge about products and services?

To maintain product knowledge, I engage in continuous learning through team meetings, product training sessions, and staying updated on industry trends. I also take notes on customer feedback to refine my understanding of what appeals to them, which helps me provide tailored recommendations.

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How would you contribute to a positive team culture at Equinox?

Contributing to a positive team culture involves fostering open communication, encouraging collaboration, and celebrating each other's successes. I believe providing support and care for team members creates an inspirational work environment that fosters growth and enhances overall team performance.

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Why do you want to work at Equinox as a Style Advisor?

I am drawn to Equinox’s commitment to high-performance living and innovation. As a Style Advisor, I have the unique opportunity to share my passion for fitness and lifestyle with customers. The culture of support and growth in the workplace aligns perfectly with my values, making it an ideal fit for me.

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How do you approach challenges in a fast-paced retail environment?

I thrive in fast-paced retail settings by staying focused and adaptable. I prioritize efficiency and collaboration, breaking down challenges into manageable tasks, while leveraging my team for support. This ensures that we maintain high standards of service and achieve our collective goals.

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What role does teamwork play in your view as a Style Advisor?

Teamwork is crucial as a Style Advisor. It involves communicating effectively with colleagues, sharing insights, and working together to enhance the overall customer experience. A strong collaboration fosters a supportive atmosphere, which ultimately contributes to achieving our sales and service targets.

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How do you see yourself growing in the Style Advisor role at Equinox?

I envision leveraging my skills to improve customer engagement and sales while actively seeking feedback to grow. Equinox's commitment to personal development presents numerous opportunities for advancement, and I am excited to evolve alongside the company as I embrace new challenges and learnings.

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In everything we do, we create the possibility for people to maximize the potential within themselves.

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