Technical Account Manager
Overview
Do you have a unique combination of collaborative, technical, and customer service skills? Learn about the latest Esri technology in this consultative support role while providing timely, expert assistance to our users by phone, e-mail, and chat. Join the team whose mission is to continue Esri’s long standing commitment of supporting and responding to our user community.
Responsibilities
- Facilitate and oversee technical support services
- Provide technical expertise to Esri support customers and business partners
- Perform account management through Esri Premium Support entitlements
- Maintain a high level of industry knowledge of the state and local government disciplines
- Provide sales support for account teams
- Implement customer success strategies into support services. Incident management during SaaS outages or service disruptions
- Facilitate technical support for the Esri Disaster Response Program
- Manage and review software hotfix requests. Mentor and train new TAMs within the Strategic Customer Service team
- Provide high quality escalation management on high priority technical support cases. Generate reports and dashboards for technical support operations
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, GIS, Geography, or a related field of study
- Two (2) years of experience in the job offered or related occupation in which the required experience was gained
- Applicants must also have demonstrated experience with the following: SQL Server, PostgreSQL or Oracle; Linux; ArcGIS; and Salesforce
Recommended Qualifications
#LI-DNI
#DNI
Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
If you’re ready to bring your technical smarts and customer service skills to the forefront, the Technical Account Manager position at Esri in beautiful Redlands, California is calling your name! In this exciting role, you’ll become the go-to expert for our users, providing them with outstanding support via phone, email, and chat. Imagine being part of a passionate team dedicated to keeping Esri’s commitment to our amazing user community alive through consultative support. As a Technical Account Manager, your day-to-day will involve facilitating and overseeing technical support services, offering your expertise to our support clients and partners, while also performing vital account management for those who have opted for Esri Premium Support. You will deepen your industry knowledge, particularly in state and local government disciplines, and play a key role in implementing customer success strategies. You'll also have the opportunity to mentor new team members, manage software hotfix requests, and tackle incident management during any service disruptions. If you have a related degree and two years of experience, plus familiarity with SQL Server, Linux, ArcGIS, and Salesforce, we’d love to hear from you! At Esri, we pride ourselves on our diverse workforce and strive to create positive global change. Join us in making an impact while you grow your career with incredible benefits and a supportive work environment!
Become a vital part of the Esri team, where you'll develop powerful data solutions as a Product Engineer II focused on data pipelines.
Esri is looking for a passionate GIS Product Engineer II to enhance their software used for managing infrastructure data across various industries.
Become an essential part of VISASQ/COLEMAN's Client Management Team, where you will connect industry experts with clients to drive success.
Join DCM Services as an Account Representative and leverage your customer service skills in a supportive and diverse environment.
As a Client Liaison Manager at CVS Health, you will bridge the gap between operations and clients to ensure excellence in health solutions.
Crumdale Specialty seeks a dedicated Account Manager to provide exceptional service to clients and partners in the healthcare insurance sector.
CVS Health is seeking an Account Manager to enhance customer relationships and support strategic initiatives in a remote capacity.
Deliveroo is on the lookout for a knowledgeable Account Manager to enhance partnerships with key restaurants in a dynamic and tech-driven environment.
Join Expeditors as an Account Manager and play a crucial role in optimizing logistics processes for corporate clients.
Lead a dedicated team in delivering water treatment solutions as Territory Manager with Veolia Group, a global leader in environmental services.
Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. Since 1969, we have supported customers with geographic science and geospatial analytics, what we call The Science of Where®. We ...
179 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
