Scheduling Specialist: Remote! - job 2 of 3

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Eurofins Food Safety Systems provides globally recognized, accredited auditing and certification services that are focused on process optimization, risk reduction, and brand reinforcement.  Services provide customized, strategic evaluations designed specifically to solve industry challenges and promote informed, unbiased business decisions. Eurofins maintains an uncompromising commitment to quality and client service.

Key Position Responsibilities:

• Client on-boarding and schedule audits - plan audits 6 – 12 months in advance when possible; verify and monitor client expiry dates and contact with ample time to begin scheduling next audit/task; schedule audits including planning re-certification audits and surveillance audits.
• Provide best possible trips, working with customers and auditors on audit dates
• Create proposals for current customers, if needed
• Set audits up in various software programs and provide checklist to auditors and to customers
• Send confirmation emails and audit plans to customers and auditor assignment forms to auditors; follow-up to assure receipt of necessary documentation.
• Requesting customers register for desired accredited software, and complete registration if necessary
• Analyze customer data for trends and trackability
• Answering a multi-line phone system, must provide exceptional customer service
• Keep records in software system of customer interactions; recording details of inquiries, complaints, or comments, as well as actions taken. 
• Ensure all certification scheme/scope requirements are being met
• Customer issue resolution and escalation
• Additional projects as assigned by Operations Manager.

Essential Duties:

• Maintain confidentiality and impartiality in all aspects of work and adhere to all procedures established by Eurofins and its auditing clients.
• Attend auditor update meetings
• Review application and account information with input into pertinent systems.
• Applies good practices in all areas of responsibility, as appropriate
• Regular attendance and punctuality
• Demonstrates and promotes the company vision
• Review application and account information with input into pertinent systems.
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Knowledge Requirements:

• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. 
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Technical – Knowledge of food safety certification scheme requirements, food product and management system accreditation requirements, quality management systems 

Education/Experience:

• BS degree in food related or relative experience preferred; High School Diploma required
• Proficient with Excel 

Additional preferences:

• Experience in the auditing industry preferred
• HACCP Training, PCQI

Ability and/or Skills (BMQ):

• Strong interpersonal skills that allow for moving comfortably in a business environment and to interface with all levels of customer and staff
• Detail oriented with documentation
• Self-motivated
• Strong time management skills
• Ability to work independently and efficiently
• Excellent verbal and written communication skills
• Excellent technical writing ability
• Works well under pressure and handles adverse situations
• Problem solving ability

• Authorization to work in the United States indefinitely without restriction or sponsorship

Position is Full-Time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed.  

What we Offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options

• Life and disability insurance

• 401(k) with company match

• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Consumer Product Testing is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.