Job details

Ecommerce Specialist

Hybrid working (3 days in office, 2 days from home)
Diverse culture focused on employee engagement and development
B-Corp company with multi-award winning products (3x Good Design, 2x Red Dot and Dezeen)
Customer-centric support team (4.8/ 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we're Eva - welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, we want you to come join us as we accelerate towards helping more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What's the day to day like?

This is a newly created role! Reporting to the Senior Marketing Manager, you’ll oversee the daily operations of the website (AU & NZ), manage all onsite content and own the user experience, ensuring a smooth and effective performance. You’ll be responsible for optimising conversion, supporting customer journeys and ultimately, increasing key ecommerce metrics.

We’d love you to apply if you’re highly analytical and know how to use GA4, Shopify Plus, and other analytical tools like the back of your hand. A background in Shopify development is preferred as this role requires a hands-on approach to both management and technical improvements.

If you're passionate about driving digital growth and making a meaningful impact with a Melbourne-born B Corp, this is a fantastic opportunity to influence the success of an award-winning brand.

More specifically:

Web Merchandising & Content Management

Manage the end-to-end ecommerce operations, including website content and campaigns, onsite messaging and merchandising with a focus on driving revenue and trade.
Collaborate with the marketing team to optimise on-site SEO, PPC, email marketing, and ensure the website is engaging, up-to-date, and aligned with brand guidelines.
Work with customer support to address site-related issues and enhance the customer journey.
Own and resolve any operational issues of the website
Lead new website projects, features, functionalities, and updates, bringing development expertise where needed to improve the customer journey.
Manage third-party apps and integrations, troubleshooting any issues that arise to ensure smooth website performance.
Own site documentation, workflows and technical management processes (SOPs).
Stay updated on e-commerce trends, tools, and best practices to keep the website at the forefront of the industry.

CRO & Reporting

Lead A/B testing and Conversion Rate Optimisation (CRO) initiatives to continually improve the user experience and maximise conversion rates with intuitive design and engaging content. This includes owning the testing roadmap and set up, monitoring, analysis and presentation of results.
Regularly conduct site maintenance and analyse website performance using Google Analytics, Shopify Plus, Hotjar and any other tools to identify trends and ensure all customer flows & conversion paths are optimised.
Create dashboards and reports, highlighting KPIs such as sales, website engagement, and conversion rates for the AU & NZ websites.

Here's what you look like:

Ideally - highly analytical, results-driven, creative, customer-centric and tech-savvy

3 years’ experience in ecommerce, preferably with a focus on Shopify Plus
Strong understanding of e-commerce best practices, SEO, UX/UI, and online merchandising
Expert-level experience with CRO, preferably Convert
Technical knowledge of Shopify, including theme customisation, liquid coding, and troubleshooting
Proficiency in Google Analytics, Google Tag Manager, and other analytics platforms
Excellent project management skills and multitasking skills
Experience working with marketing teams on campaigns and promotions across a number of channels
Excellent communication skills and a collaborative approach

Flexible work arrangements (hybrid in-office and WFH)
Annual company-wide Rest and Recover day
Team events (prev. events have included the Australian Open, barefoot bowls and escape rooms)
Free anniversary mattress and sweet, sweet family/friend discounts
Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas
An autonomous work environment where there is never a regular 'days work'
A diverse culture and a bunch of really lovely people

If you've managed to read this all the way through and have found yourself nodding along the way, then we'd love to see your application come through to our inbox!

Yours kindly,

Amanda from Eva

What You Should Know About Ecommerce Specialist, Eva

Hey there! Eva is on the lookout for a talented Ecommerce Specialist to join our dynamic team and help shape the future of our award-winning products. With a hybrid working model that combines three days in the office and two days from home, we aim to create a flexible and engaging work environment. Here at Eva, we're passionate about bringing thoughtful design to everyday living while promoting a diverse culture that prioritizes employee engagement and development. As the Ecommerce Specialist, you'll report directly to the Senior Marketing Manager and be at the forefront of our daily website operations across Australia and New Zealand. Your core role will involve managing all onsite content and enhancing the user experience, leading to better conversion rates and customer journeys. We’re seeking someone who thrives on data and has expertise in tools like Google Analytics 4 and Shopify Plus. If you have hands-on experience with Shopify development, that’s a huge plus! You’ll get to lead various exciting projects, optimize our website’s performance through A/B testing, and work closely with cross-functional teams to ensure our brand shines bright online. This is an incredible opportunity to make a meaningful impact at a Melbourne-born B Corp that values authenticity, teamwork, and innovation. If this sounds like your kind of workplace, we can't wait for you to dive into this adventure with us!

Frequently Asked Questions (FAQs) for Ecommerce Specialist Role at Eva

What are the main responsibilities of the Ecommerce Specialist at Eva?

The Ecommerce Specialist at Eva will oversee the daily website operations for both Australia and New Zealand, managing website content, optimizing conversion rates, and enhancing customer journeys. This involves collaborating with the marketing team on SEO, PPC, and email marketing, as well as troubleshooting any issues to ensure smooth website performance.