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Customer Service Representative-Export

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What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click on the link to learn more about Evonik from our employees:

https://careers.evonik.com/en/about/meet-the-team/

Job Description Summary

The primary responsibility for this role is to manage customer orders from receipt to shipment and invoicing. This includes communicating the needs of our customers internally to business unit management, production and logistics.

RESPONSIBILITIES

Customer File Management & Process Improvement:
Maintain customer files and participate in workgroups to improve customer service processes and cross-departmental collaboration.
Team Support & Training:
Provide backup for customer service representatives during time off and assist in training new employees.
Internal & External Collaboration:
Collaborate with Product Management, Sales, Purchasing, Plant Production, and Marketing to manage product setup, logistics, forecasting, and demand. Interact with customers and vendors for product inquiries, quality issues, and logistical concerns.
Decision-Making & Complaint Resolution:
Approve expedited shipments, manage orders requiring additional costs, and handle complaint resolution.

REQUIREMENTS

Excellent interpersonal and communication skills with a strong ability to effectively manage and coordinate multiple tasks under time and pressure.
Ability to work efficiently in a multicultural environment
High School Diploma with 6-7 years of relevant experience and/or training, or an associate's degree with 4-6 years of experience in a related area.

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Bhawna Kapur [C]

Company is

Evonik Corporation

Average salary estimate

$55000 / YEARLY (est.)

min

max

$50000K

$60000K

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What You Should Know About Customer Service Representative-Export, Evonik

If you’re looking for an exciting opportunity with Evonik Corporation as a Customer Service Representative-Export in Richmond, VA, you’re in for a treat! This role is perfect for someone who enjoys a dynamic, innovative workplace and thrives in a collaborative team environment. Here, you will manage customer orders from receipt to shipment, ensuring every detail is taken care of, from invoicing to product inquiries. You will have the chance to work with a variety of departments including Product Management, Sales, and Production, which means no two days will be the same! With intensive on-the-job training provided by experienced colleagues, you will quickly become confident in your duties, taking ownership of your responsibilities. Excitingly, this position also allows for personal and professional growth, with performance-based pay and a focus on career development. And the cherry on top? Evonik has been recognized as a family-friendly company, allowing you to balance work and life effectively. If you possess excellent communication skills, can manage multiple tasks under pressure, and have a strong background in customer service, we’d love to hear from you. Join us and be a part of an engaging team that promotes collaboration and continuous improvement. Let's shape the future together at Evonik!

Frequently Asked Questions (FAQs) for Customer Service Representative-Export Role at Evonik

What are the main responsibilities of a Customer Service Representative-Export at Evonik Corporation?

As a Customer Service Representative-Export at Evonik Corporation, your key responsibilities include managing customer orders from start to finish, processing invoicing, and ensuring clear communication with both customers and internal departments. You will maintain customer files, participate in workgroups for process improvement, and support training new team members. Additionally, you'll take part in resolving customer complaints and making decisions regarding order management and logistics.