Customer Service Representative-Export

What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click on the link to learn more about Evonik from our employees:

https://careers.evonik.com/en/about/meet-the-team/

Job Description Summary

The primary responsibility for this role is to manage customer orders from receipt to shipment and invoicing. This includes communicating the needs of our customers internally to business unit management, production and logistics. 

RESPONSIBILITIES

• Customer File Management & Process Improvement: 
  Maintain customer files and participate in workgroups to improve customer service processes and cross-departmental collaboration. 

• Team Support & Training: 
  Provide backup for customer service representatives during time off and assist in training new employees. 

• Internal & External Collaboration: 
  Collaborate with Product Management, Sales, Purchasing, Plant Production, and Marketing to manage product setup, logistics, forecasting, and demand. Interact with customers and vendors for product inquiries, quality issues, and logistical concerns. 

• Decision-Making & Complaint Resolution: 
  Approve expedited shipments, manage orders requiring additional costs, and handle complaint resolution. 

REQUIREMENTS 

• Excellent interpersonal and communication skills with a strong ability to effectively manage and coordinate multiple tasks under time and pressure. 

• Ability to work efficiently in a multicultural environment 

• High School Diploma with 6-7 years of relevant experience and/or training, or an associate's degree with 4-6 years of experience in a related area. 

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach.  Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.

Your Application
 

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. 

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

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