Inside Sales/Customer Service Associate

As an Inside Sales/Customer Service Associate at the Specialized Recruiting Group, you'll engage in a variety of tasks. Your primary responsibilities will include answering customer inquiries over the phone, assisting walk-in customers, processing payments, and providing upselling opportunities to enhance customer satisfaction. Additionally, you'll support the outside sales team with order entry and coordinate with dispatchers to schedule deliveries. Maintaining the showroom's cleanliness and inventory will also be part of your day-to-day duties.

To qualify for the Inside Sales/Customer Service Associate role at the Specialized Recruiting Group, candidates should have previous customer service and inside sales experience. Proficiency in MS Word and Excel is essential, particularly for data entry tasks. Familiarity with interior building products will be beneficial. An outgoing personality, excellent verbal and written communication skills, and the ability to handle difficult situations are also desired traits for this fast-paced environment.

The pay range for the Inside Sales/Customer Service Associate at the Specialized Recruiting Group is between $18-$20 per hour, depending on your experience. This competitive pay is part of a generous benefits package available upon hire, which includes medical, dental, and vision insurance, along with other perks like vacation pay and a 401(k) plan with company matching.

The work schedule for the Inside Sales/Customer Service Associate role is quite standard, with hours set from Monday to Friday, 7:00 AM to 4:30 PM. You’ll also have a half-hour lunch break to recharge during your busy day of assisting customers and supporting the sales team.

To apply for the Inside Sales/Customer Service Associate position at the Specialized Recruiting Group, interested candidates should submit their resume to Janice.Koester@Expresspros.com or call 317-300-9519 for further inquiries. You can also visit their website to get more insight into the company and other available positions.

When answering this question, provide specific examples of your previous roles and responsibilities. Highlight situations where you successfully handled customer inquiries, resolved conflicts, or upsold products. Emphasize your customer-oriented approach and how it has helped improve customer satisfaction in your previous positions.

This question seeks to know your conflict resolution skills. Share your approach to de-escalation, such as listening actively, remaining calm, and focusing on finding a solution. Providing a specific example will demonstrate your effectiveness in managing challenging interactions.

Explain your understanding of the synergy between inside and outside sales teams. Discuss how you would communicate effectively to relay important information, assist with order entry promptly, and ensure that all customer needs are met seamlessly.

Outline your proficiency with MS Word and Excel. Mention tasks such as data entry, creating documents, and tracking sales or customer information, which are crucial for the Inside Sales/Customer Service Associate position. Providing examples may strengthen your response.

Prepare to share a specific situation where you identified a customer's need and suggested an additional product or service. Explain how you recognized the opportunity and the positive outcome, including customer satisfaction or increased sales figures.

Talk about your organizational skills and how you use them to handle multiple responsibilities effectively. Describe any tools or methods you use, highlighting your prioritization based on deadlines and customer needs to ensure smooth operations.

Share your passion for helping others. Discuss how the ability to solve customer issues and provide excellent service is fulfilling for you. Including specific examples of positive customer interactions can reinforce your response.

Respond by emphasizing the importance of a clean and organized workspace in providing excellent customer service. Describe your strategies for keeping track of inventory, cleaning schedules, and how you would encourage team involvement.

This is an opportunity to showcase your enthusiasm for personal development. Discuss what drives you to enhance your skills and expand your knowledge, perhaps through feedback, challenges, or new products in your field.

When answering, focus on your communication skills and practices. Discuss how you actively listen, share information, and collaborate to ensure the team's success. Providing team examples can showcase your strong interpersonal skills.