Fraud Ops Specialist

As a Fraud Ops Specialist at Extend, you will perform daily investigations into potential fraud cases, analyze customer profiles, and develop insights on emerging trends. Your role will involve collaborating with multiple teams to enhance in-house fraud detection models and following regulatory procedures diligently.

To be a successful candidate for the Fraud Ops Specialist role at Extend, you should have a Bachelor's degree or equivalent experience, ideally with at least two years in Fraud/Abuse Operations, preferably within eCommerce. Strong communication and decision-making skills are essential, along with proficiency in spreadsheet software.

While not mandatory, a background in eCommerce is highly preferred for the Fraud Ops Specialist position at Extend. This experience equips you with the subject matter expertise necessary to effectively address fraud concepts and prevention best practices in a fast-paced environment.

The Fraud Ops Specialist plays a vital role in driving team success at Extend by proactively identifying fraud trends, taking ownership of investigations, and collaborating with cross-functional teams. Your insights and recommendations can lead to improved processes and enhanced customer satisfaction.

To excel as a Fraud Ops Specialist at Extend, strong analytical skills, attention to detail, excellent written and verbal communication, and a positive attitude are crucial. Additionally, familiarity with database query languages like SQL and proficiency with data software can be beneficial.

When approaching a potential fraud investigation, it’s important to gather all relevant information first. Start with reviewing any alerts or concerns reported, then analyze customer behavior and transaction history. Taking a systematic approach will help you build a solid case.

In your response, share a specific example that details the situation, the steps you took to investigate, and the measures you implemented to prevent similar fraud cases in the future. Highlight your analytical skills and decision-making process.

Discuss any tools or software you've utilized in your past experience, emphasizing their relevance in fraud detection, such as SQL for data querying or Excel for analysis. Explain how you leveraged these tools to enhance your investigation process and effectiveness.

Highlight your time management strategies and prioritize tasks effectively. Explain how you maintain focus and perform due diligence even in high-pressure situations to ensure thorough and accurate investigations.

When evaluating customer profiles, important factors include transaction behavior, geographic inconsistencies, and discrepancies between profile information and purchase patterns. A thorough analysis helps to identify potential fraud effectively.

Share an experience where you worked cross-functionally, discussing the communication and teamwork strategies you employed. Highlight the importance of collaboration in enhancing fraud detection models and resolving issues efficiently.

Provide insights into specific improvements you believe could enhance fraud detection. Consider mentioning advancements in technology, data analytics, or policy changes that can lead to more robust prevention measures.

Discuss any resources or strategies you use to stay informed, such as attending webinars, reading industry publications, or participating in professional groups. Staying updated demonstrates your commitment to continuous learning and improvement in the field.

Share qualities such as your analytical mindset, attention to detail, communication skills, and adaptability to change. Relate these traits back to how they will help you contribute effectively within the dynamic environment at Extend.

Explain the metrics or criteria you would use to evaluate your investigations' success, such as the accuracy of identifying fraudulent activity, the number of cases resolved, and any feedback from stakeholders on improvements.