Senior Content Designer - Product

As a Senior Content Designer at Facet, you will be responsible for creating user-friendly content across various products and platforms. Your duties will include writing microcopy, designing onboarding flows, and editing help documentation. You'll collaborate closely with cross-functional teams to ensure that content aligns with user needs and brand voice, and you will engage in user research to continuously refine content to better serve our members.

To be considered for the Senior Content Designer position at Facet, you should have at least 7 years of experience in roles like Content Designer or UX Writer. A strong understanding of UX principles and experience conducting user research are essential. Additionally, proficiency in design tools such as Figma or Adobe XD will help you succeed in this collaborative environment.

The Senior Content Designer role at Facet contributes immensely to product development by focusing on user-centric content design throughout the entire lifecycle, from ideation to launch. You’ll work closely with designers and product managers to ensure that the content not only meets legal and compliance standards but also enhances the overall user experience by being intuitive and accessible.

The salary for a Senior Content Designer at Facet ranges from $130,000 to $150,000 annually, depending on your experience, knowledge, skills, and abilities. Additionally, we offer bonuses and equity, ensuring our compensation packages align with market standards to create a competitive and attractive work environment.

As a Senior Content Designer at Facet, you’ll enjoy comprehensive benefits, including medical, dental, and vision insurance, a 401(k) with employer match, flexible PTO, life insurance options, and paid parental leave. We also allocate annual reimbursements for certifications and ongoing education, allowing you to continue developing your skills.

For this question, highlight your past projects where user-centered design principles were paramount. Discuss the research methods you utilized to gather insights and how that informed your content strategy. Be specific about the successes your content brought to user experience.

When answering this, outline the steps you take: starting from requirements gathering through collaboration with design and engineering teams, drafting copy, receiving feedback, and iterating based on user testing. This shows your thorough approach and understanding of the design cycle.

It’s essential to demonstrate your ability to take feedback constructively. Describe situations where you have used feedback to improve your work, emphasizing that you welcome diverse perspectives to enhance the user experience.

You should discuss how you create and adhere to a content style guide. Highlight your experience in training team members on voice and tone principles, and perhaps share an example where consistency improved user comprehension and brand perception.

Share a trusted example that illustrates your impact on usability through your content work. Discuss the metrics that improved and how you measured the success of changes made, such as increased user engagement or lower support tickets.

Communicate your method for prioritization clearly, whether it’s based on project deadlines, stakeholder input, or user impact assessments. Share any tools or techniques you use to stay organized and focused.

Explain the importance of collaboration with cross-functional teams, mentioning specific teams you’ve worked with in the past (product managers, designers). Describe how collaboration enhances content quality and user experience.

Illustrate your familiarity with user research methodologies, describing specific techniques you employed, like A/B testing or usability studies. Talk about how insights gained have led to significant content iterations or improvements.

Mention the design tools you are familiar with, like Figma or Adobe XD. Discuss your personal preferences and how these tools help you in creating and iterating on content effectively.

Express your understanding of both sides—content that is engaging must also adhere to technical guidelines and legal requirements. Use an example to show how you’ve navigated these aspects to produce successful content.