Sales Lead - Chestnut

As a Sales Lead at Chestnut, you'll be responsible for creating a positive store environment that aligns with our core values, processing sales, managing client outreach, analyzing business metrics, and maintaining operational excellence. Your role will also encompass driving visual standards and fostering a motivating atmosphere for your team.

To apply for the Sales Lead position at Chestnut, you should have multiple years of leadership experience in retail, preferably in high-growth direct-to-consumer brands. Being adept with technology, possessing strong communication skills, and having a proven track record in retail performance are also essential qualifications.

At Chestnut, we believe in fostering individual growth and success. As a Sales Lead, you'll have opportunities for coaching and development through collaboration with our leadership team while being recognized for both team and individual achievements within the store.

The work environment for a Sales Lead at Chestnut is dynamic and collaborative. You’ll be working closely with a passionate team that values inclusivity and teamwork, creating a space that is energetic, creative, and supportive.

Chestnut offers a range of benefits for Sales Leads, including health benefits, a 401(K) plan with company match, an incentives program, commuter options, and a generous employee discount, with a strong emphasis on employee well-being.

To motivate my team as a Sales Lead, I focus on recognizing individual and team achievements, fostering open communication, and promoting a positive work culture. I believe that acknowledging efforts and celebrating successes boosts morale and drives performance.

In my previous role, I improved sales performance by analyzing sales metrics and implementing personalized outreach strategies. I also initiated team-based sales challenges that encouraged collaboration and boosted individual accountability, leading to increased sales numbers.

Handling operational challenges as a Sales Lead involves proactive problem-solving and collaboration. I assess the situation, gather input from the team, and implement strategies to streamline operations while ensuring a strong focus on our brand standards and guest experience.

To drive guest retention, I leverage personalized communication and maintain up-to-date client information. I focus on building relationships through regular follow-ups, feedback collection, and creating memorable in-store experiences that encourage customers to return.

Visual merchandising standards are crucial in my work as they significantly impact the shopping experience. I ensure our sales floor is organized and visually appealing, aligning with our brand values while enhancing product visibility and creating an inviting atmosphere for customers.

Ensuring effective communication within my team is achieved through regular check-ins, clear expectations, and a culture of openness. I encourage team members to voice their thoughts and share feedback, fostering an environment of trust and collaboration.

Preparing the store for seasonal changes involves early planning and collaboration with my team. We assess inventory needs, implement floor moves and visual displays that reflect the new season, and engage in team training to ensure everyone is informed and ready.

My experience with cash management includes tracking cash procedures meticulously, ensuring accurate cash register operations, and managing deposits effectively. I prioritize transparency and accuracy to maintain financial integrity within the store.

I handle conflicts within my team by remaining calm and empathetic. I encourage open discussions to understand each person's perspective, facilitate resolution, and focus on solutions that enhance team dynamics and maintain a positive environment.

To ensure a great customer experience, I emphasize personalized service, attentiveness, and effective problem-solving. Training my team to be proactive in understanding customer needs and making informed recommendations significantly enhances the overall shopping experience.