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Inside Sales – Client Engagement Center Associate

Inside Sales – Client Engagement Center AssociateFederated Hermes Career Opportunity #9171We have exciting opportunities for Inside Sales Representatives within the Client Engagement Center in our downtown Pittsburgh Headquarters!What You’ll DoAs part of our November 2024 Inside Sales Class, your career starts with a 15-week paid training program to prepare you for obtaining your SIE, FINRA Series 7 and Series 66 licenses. Once FINRA licensed, you’ll have the unique opportunity to apply what you’ve learned in the classroom to the real world of finance and will conduct sales outreach to clients and perspective clients to identify needs, solicit business and explain Federated Hermes investment products. The successful individual will thrive working in a highly collaborative team environment while building the foundation for success in the asset management industry. As an Internal sales representative you will partner with our external sales representatives to learn about our client base, investment products, and marketing campaigns to play a significant role in advancing the sale of the firm’s investment products.The Expertise We’re Looking For• Prior work or internship experience in an industry related field is helpful• Bachelor degree required• Interest in a sales career in the financial services industry• Comfortable conducting sales calls over the phone• SIE (Securities Industry Essentials) preferred• Must possess or obtain the FINRA S7 or S66 licensesOur Investment in YouWe believe our employees are our most important asset! Therefore, we offer benefits programs designed to help you and your family thrive, training programs to advance your professional development and opportunities for you to give back to the community. Our offerings include:• A competitive total compensation package, including bonus programs designed to recognize and incentivize our employees to do their best every day• Time off programs including paid vacation, parental leave and a volunteer day to help you stay healthy and connected to the things that are important• Opportunities to expand your professional network within the firm and the community through participation in programs such as the Women in Investing Employee Resource Business Group and the University Ambassador Program.• Location: Pittsburgh, PA (Hybrid in-office work schedule)About Federated HermesFor nearly 70 years, Federated Hermes (FHI) has provided world-class investment solutions to financial professionals in the United States and around the world. Federated Hermes' employees have defined the qualities of the company’s success over the decades: a reputation for integrity and excellence, a commitment to customers and employees and a history of longstanding client relationships. While each market cycle brings new opportunities and challenges to the company, Federated Hermes continues to foster employee commitment to excellence in the investment management industry.We provide career opportunities that enable our employees to grow and meet their career aspirations while balancing the needs of their personal lives. We offer a collaborative environment that promotes doing things the right way and always with integrity, sharing ideas to drive positive change, and following through on our commitments. We are motivated by a higher purpose and always consider the impact of our work. We promote teamwork and foster a diverse, inclusive and respectful workplace where unique perspectives, ideas and experiences are recognized and appreciated for the contributions they bring.For consideration, please visit our company website and reference job # 9171We are interested in qualified candidates who are eligible to work in the United States. However, we are not able to sponsor visas.EOE – Including Disability / VetsFederated Hermes is committed to providing equal employment opportunities in all aspects of employment to qualified individuals without regard to the following criteria: race, color, national origin, religion, sex, pregnancy, sexual orientation, gender identity or expression, mental or physical disability, age, familial or marital status, ancestry, military status, veteran status or genetic information as well as any other prohibited criteria under any local, state or federal law applicable to Federated Hermes. As part of the firm’s equal employment opportunity statement, Federated Hermes will also take affirmative action to ensure that minorities, females, veterans, and qualified people with disabilities are considered for employment and promotional opportunities.

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What You Should Know About Inside Sales – Client Engagement Center Associate, Federated Hermes

Join Federated Hermes as an Inside Sales – Client Engagement Center Associate in our dynamic downtown Pittsburgh Headquarters! This exciting opportunity is part of our November 2024 Inside Sales Class, where you'll kick off your career with a comprehensive, 15-week paid training program designed to prepare you for obtaining your SIE, FINRA Series 7, and Series 66 licenses. During this training, you'll dive into the world of finance and learn how to conduct impactful sales outreach to clients and prospective clients, helping to identify their needs while showcasing our incredible investment products. Collaboration is key here, as you'll work closely with our external sales representatives to deepen your understanding of our clientele and marketing efforts. Your qualifications are essential – ideally, you’ll have a bachelor's degree and prior experience in relevant fields, along with a genuine interest in a sales career within the financial services sector. With a hybrid work schedule in Pittsburgh and a supportive environment, we’re committed to not only helping you develop professionally but also ensuring you have a balanced life. Benefits include competitive compensation, generous time-off policies, and opportunities to be involved in meaningful community programs. Fed up with limited career growth? Join us and invest in a bright future with Federated Hermes, where we empower our employees to thrive both personally and professionally!

Frequently Asked Questions (FAQs) for Inside Sales – Client Engagement Center Associate Role at Federated Hermes
What are the key responsibilities of an Inside Sales – Client Engagement Center Associate at Federated Hermes?

As an Inside Sales – Client Engagement Center Associate at Federated Hermes, your main responsibilities will include conducting sales outreach to clients, identifying their needs, and effectively explaining our investment products. You will also collaborate with external sales representatives to broaden your understanding of our client base and assist in marketing campaigns.

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What qualifications do I need for the Inside Sales – Client Engagement Center Associate position at Federated Hermes?

To qualify for the Inside Sales – Client Engagement Center Associate role at Federated Hermes, you must have a bachelor's degree and ideally some prior experience in a related field. A strong interest in a sales career within the financial services industry is essential. It's preferred to possess or be willing to obtain your SIE, FINRA Series 7, and Series 66 licenses.

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How does the training program work for the Inside Sales position at Federated Hermes?

The training program for the Inside Sales – Client Engagement Center Associate position at Federated Hermes lasts 15 weeks and is paid. This program is designed to prepare you for obtaining essential licenses like the SIE and FINRA Series 7 and 66 while equipping you with knowledge and skills needed to succeed in the financial industry.

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What benefits can I expect as an Inside Sales – Client Engagement Center Associate at Federated Hermes?

Federated Hermes offers a competitive total compensation package that includes bonus programs to incentivize employee performance. Additionally, benefits include paid vacation, parental leave, volunteer days, and opportunities to join professional networks such as the Women in Investing Employee Resource Business Group.

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What is the work schedule like for the Inside Sales – Client Engagement Center Associate role at Federated Hermes?

The Inside Sales – Client Engagement Center Associate position at Federated Hermes features a hybrid work schedule based in Pittsburgh, PA. This allows for a combination of in-office interaction and the flexibility to work remotely, promoting a healthy work-life balance while fostering collaboration.

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Common Interview Questions for Inside Sales – Client Engagement Center Associate
Can you describe a time you successfully handled a challenging sales situation as an Inside Sales associate?

When answering this question, use the STAR method (Situation, Task, Action, Result) to describe a specific instance where you confronted a difficult sales challenge, the steps you took to address it, and how your actions led to a positive outcome.

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What motivates you to work in sales, particularly in the financial services industry?

Share your passion for helping clients achieve their financial goals and your excitement for the dynamic nature of sales in the financial services sector. Highlight how you see sales as a gateway to building meaningful relationships and providing valuable solutions.

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How do you prioritize your tasks when you have multiple sales calls scheduled?

Discuss your organizational skills and the tools you use, such as calendars or CRM systems, to prioritize tasks effectively. Mention the importance of being responsive to client needs while also staying on track with your agenda.

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What strategies do you use to maintain positive client relationships?

Focus on communication and follow-up techniques. You might describe how you ensure clients feel valued and understood by actively listening to their needs and making yourself available for questions or concerns.

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Describe your approach to learning new financial products and services.

Emphasize your proactive approach to staying informed about industry trends. Speak to methods like attending training sessions, reading industry publications, and collaborating with knowledgeable colleagues to enhance your understanding.

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How do you handle rejection in sales?

Discuss your resilience and ability to learn from rejection. Explain how you view each rejection as an opportunity for growth and reflection, and how you persistently pursue new leads with enthusiasm.

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Can you explain the importance of teamwork in an Inside Sales role?

Highlight the significance of collaboration within the sales environment. Discuss how teamwork enhances knowledge sharing, strategy development, and can lead to improved sales results through collective efforts.

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What tools or software are you familiar with for tracking sales performance?

Detail any specific CRM software or sales tracking tools you've used in previous roles, and express your eagerness to learn any tools employed at Federated Hermes. Mention how these tools help you analyze performance and plan future strategies.

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How do you prepare for a call with a prospective client?

Explain your preparation process, such as researching the client's background and needs beforehand. Mention how this preparation enables you to tailor your approach and ask insightful questions that resonate with the client.

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Why do you want to work for Federated Hermes as an Inside Sales representative?

Articulate your admiration for Federated Hermes' reputation in the investment management industry and its commitment to employee development. Share how you resonate with the company’s values and see a long-term career path within the firm.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 18, 2024

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