Account Executive, Inbound

The Account Executive, Inbound at Jobber is responsible for developing relationships with small businesses, understanding their challenges, and recommending the best ways to utilize Jobber’s services. This involves outreach through various mediums like phone, email, and SMS, as well as providing insights on workflows and demonstrating the product's value. Tracking key information in Salesforce and collaborating with the Sales Development Representatives is also essential to enhance the customer experience.

Candidates applying for the Account Executive, Inbound position at Jobber should have demonstrated experience in a sales environment, ideally with previous targets or commission-based roles. Key skills include effective communication, adaptability in dynamic environments, and a strong understanding of data. Familiarity with a Customer Relationship Management (CRM) system, especially Salesforce, is highly desired, alongside a passion for technology and the ability to think creatively in problem-solving.

At Jobber, the Account Executive, Inbound will thrive within a supportive, inclusive, and collaborative work environment. Recognized as a Great Place to Work, Jobber encourages personal and professional growth through regular coaching sessions, feedback cycles, and a focus on celebrating team successes. The sales team is dynamic, fostering a culture of open communication to share insights and strategies, ensuring everyone feels valued and empowered to contribute.

Jobber recognizes the importance of work-life balance for its employees. The company offers various benefits like generous vacation time, health days, and even a day off for your birthday. The role of Account Executive, Inbound includes flexible scheduling options to promote a healthy work-life balance and personal well-being while also providing opportunities for career development and personal growth.

The Account Executive, Inbound at Jobber will be driven by sales targets and goals that aim to foster relationships with small business clients. The focus will be on achieving high levels of customer engagement through consultations, providing tailored solutions, and successfully converting leads into advocates for the Jobber platform. With a fairly short sales cycle and uncapped earning potential, maintaining a proactive and energetic approach is key to meeting sales objectives.

Understanding a customer's needs starts with active listening. In my previous roles, I would ask open-ended questions and encourage customers to share their challenges and goals. I follow up with clarifying questions to ensure I grasp their situation fully, after which I can tailor my pitch on how Jobber can meet their specific needs effectively.

Handling objections is part of the sales process, and I see them as an opportunity to further engage with the customer. I listen carefully to their concerns and address them directly, providing relevant evidence or examples to reassure them about the value of Jobber. By framing objections as a dialogue, I aim to build trust and guide the conversation towards a solution.

In high-volume outreach scenarios, I prioritize organization and personalization. Using a CRM like Salesforce helps me track interactions and tailor my follow-ups. I develop templates for efficiency but customize each message to reflect the recipient's unique circumstances. Setting measurable goals for outreach ensures I remain focused and motivated to connect with potential leads.

A successful experience was when I turned a hesitant lead into a loyal customer. By building a trusting relationship through effective communication and demonstrating real value, I not only closed the sale but also received referrals. This taught me that building rapport is crucial, as customers appreciate authenticity and approachability.

Staying motivated in challenging sales environments involves a balance of mindset and tactics. I set achievable daily goals and celebrate small wins. Staying connected with my team for support and encouragement is also vital. I focus on the long-term vision and the impact of my work on small businesses, reminding myself why I’m excited to be in sales.

Data is integral to my sales strategy. It helps me identify trends in customer behavior, optimize outreach efforts, and tailor my presentations to meet specific needs based on evidence. I review and analyze data frequently to adjust my approach, ensuring that I’m aligning with the customer’s expectations while maximizing effectiveness.

One instance involved changing sales priorities mid-campaign. I quickly reassessed the market landscape, adjusted my outreach strategies, and shifted messaging to align with new company goals. This adaptability allowed me to stay relevant and achieve sales targets, reinforcing my belief in the importance of flexibility in sales.

Demonstrating Jobber's value involves connecting it directly to the pain points of the customer. I share success stories and evidence of how other small businesses have thrived using our platform. Whenever possible, I utilize product demonstrations to show the features in action, making the benefits clear and relatable.

The most important quality is empathy. Understanding the unique situations and needs of customers allows me to tailor my approach and provide genuine solutions. Building a connection through empathy fosters trust and lays the foundation for long-term success in sales.

I manage my time by prioritizing tasks based on urgency and importance. Using tools like calendars and task lists helps me allocate proper times for outreach, follow-ups, and meetings. Regularly reviewing my progress allows me to adjust my focus and stay organized, maximizing my productivity as an Account Executive.