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IT Infrastructure Engineer

About Us

As a company at the forefront of digital transformation in financial institutions, Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry. With a focus on providing Client Lifecycle Management (CLM) software solutions, Fenergo empowers financial institutions to deliver a faster, compliant, and digital customer experience. 

With over 700 employees across 11 offices worldwide, Fenergo is a truly global company. This presents a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry. Fenergo's impressive track record is reflected in their numerous accolades, including being recognized as the No. 1 CLM provider in RiskTech100™ and the winner of the Deloitte Best Managed Companies award. Furthermore, Fenergo's CEO, Marc Murphy, emphasizes the company's commitment to innovation and growth, making it an exciting place for talented individuals to contribute their skills and showcase their abilities.

What Will You Do?

We are looking for an IT Infrastructure Engineer to join our IT department. You will be responsible for managing our server, and network infrastructures. 

The IT Infrastructure Engineer responsibilities include monitoring system performance and configuring new software and hardware. To be successful in this role, you should have excellent troubleshooting skills and hands-on experience with various operating systems as well as a keen interest in Microsoft based systems as well as Aruba, Palo Alto networking devices 

Ultimately, you will ensure our infrastructure & networks run smoothly. 

Responsibilities 

  • Configure internal IT and AV systems 
  • Manage & upgrade the network infrastructure 
  • Provide level 2 and 3 support to internal users and level 1 when required 
  • Install and configure laptops, servers, AV devices, and firewalls 
  • Train new system users, resolve user account issues when needed 
  • Monitor the performance of devices including laptops, networks, servers, software and hardware 
  • Ensure the smooth deployment of new applications 
  • Update technical documentations

Expectations

  • Minimum 5 years’ experience within IT sector support roles 
  • Good knowledge of at least one scripting language 
  • Solid understanding of LAN/WAN networks and firewall technology (2-3 years networking experience) 
  • Strong knowledge of system security procedures 
  • Experience in working autonomously and taking ownership of problems and projects 
  • Good problem-solving and communication skills 
  • Excellent interpersonal and collaboration skills 
  • BSc in Computer Science or related experience 
  • CompTIA A+ and Network+ / CCNA 

Our Promise to You  

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.   

What we value is at the CORE of how we succeed: 

  • Collaboration: Working together to achieve our best 
  • Outcomes: Drive Success in every engagement  
  • Respect: A collective feeling of inclusion and belonging 
  • Excellence: Continuously raising the bar 

  • Private healthcare cover 
  • 23 days annual leave 
  • 3 company days 
  • Annual bonus opportunity 
  • Work From Home set-up allowance 
  • Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 
  • Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 
  • Buddy system for all new starters 
  • Collaborative working environment 
  • Extensive training programs, classroom and online, through ‘Fenergo University’ 
  • Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 
  • Defined training and role tracking to allow you see and assess your own career development and progress. 
  • Active sports and social club 

Diversity, Equality, and Inclusivity 

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment. 

Fenergo Glassdoor Company Review
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CEO of Fenergo
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Marc Murphy
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Average salary estimate

$80000 / YEARLY (est.)
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$90000K

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What You Should Know About IT Infrastructure Engineer, Fenergo

At Fenergo, we are on a mission to revolutionize the financial services industry through innovative software solutions for Client Lifecycle Management (CLM). As an IT Infrastructure Engineer, you'll play a crucial role in ensuring our server and network infrastructures are robust and efficient. You'll be hands-on, managing system performance and configuring software and hardware to support our dynamic operations. With a minimum of 5 years of experience, a solid understanding of LAN/WAN networks, and proficiency in scripting languages, you will help us maintain our standard of operational excellence. Your expertise with Microsoft-based systems and networking devices like Aruba and Palo Alto is essential. Beyond system configuration, your role will involve training new users and ensuring seamless application deployments, all while fostering a collaborative environment. Joining Fenergo means being part of a global team of over 700 ambitious professionals who value collaboration, respect, and excellence. Our commitment to your growth includes extensive training opportunities through ‘Fenergo University’ and a supportive workplace that values diversity and inclusivity. If you're ready to make a significant impact in the fintech sector while enjoying competitive benefits and a flexible working environment, then we're excited to welcome you to our innovative team!

Frequently Asked Questions (FAQs) for IT Infrastructure Engineer Role at Fenergo
What are the key responsibilities of an IT Infrastructure Engineer at Fenergo?

As an IT Infrastructure Engineer at Fenergo, your main responsibilities include managing our internal IT and AV systems, upgrading network infrastructure, and providing level 2 and 3 support to internal users. You will also install and configure laptops, servers, AV devices, and firewalls, train new system users, and monitor device performance to ensure our IT ecosystem runs smoothly.

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What qualifications are required for an IT Infrastructure Engineer position at Fenergo?

Fenergo requires candidates to have a minimum of 5 years of experience in IT support roles, along with a BSc in Computer Science or related fields. Strong knowledge of LAN/WAN networks and firewall technology is essential, as is proficiency in at least one scripting language and solid understanding of system security procedures.

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How does Fenergo support the professional growth of its IT Infrastructure Engineers?

At Fenergo, we are dedicated to your development and success. We offer extensive training programs through 'Fenergo University', allowing you to enhance your skills and expertise. Additionally, we track your career development, ensuring you have clear paths for advancement within the company.

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What tools and technologies will an IT Infrastructure Engineer use at Fenergo?

As an IT Infrastructure Engineer at Fenergo, you will work with a variety of tools and technologies, including Microsoft-based systems, Aruba and Palo Alto networking devices, and various software and hardware configurations. This role offers the opportunity to engage with cutting-edge Fintech products and the latest industry advancements.

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What benefits does Fenergo offer to its IT Infrastructure Engineers?

Fenergo provides a competitive benefits package for IT Infrastructure Engineers, including private healthcare cover, generous annual leave, an annual bonus opportunity, and a work-from-home setup allowance. We prioritize flexible working hours, and you will have access to a collaborative work environment and an active sports and social club.

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Common Interview Questions for IT Infrastructure Engineer
Can you describe your experience with server and network infrastructure management?

When answering this question, discuss specific projects where you managed server and network infrastructures. Highlight your hands-on experience with monitoring performance, troubleshooting issues, and making configurations that improved systems. Use metrics or outcomes where possible to quantify your impact.

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How do you troubleshoot network issues effectively?

In response, outline your systematic approach to troubleshooting network issues. Describe steps like checking hardware connections, reviewing logs, and using diagnostic tools. Emphasize your strong problem-solving skills and mention any past successes in resolving complex network challenges.

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What scripting languages are you familiar with, and how have you used them?

Share your experience with specific scripting languages you have used in previous roles. Detail how you have implemented scripts for automating routine tasks, enhancing system monitoring, or resolving technical issues, highlighting the benefits of those scripts.

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Describe a time when you had to train new users on systems or technologies.

Focus on a scenario where you trained users, explaining the tools or methods you employed in your training session. Emphasize your communication skills and how your training improved users' confidence and productivity. Mention any feedback you received to showcase the effectiveness of your training.

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What do you consider when upgrading network infrastructure?

Highlight key factors that influence your decisions, such as performance needs, scalability, and security implications. Discuss the importance of assessing current infrastructure limitations and how upgrades can align with the company’s strategic goals or improve user experience.

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How do you stay updated with the latest technologies in IT infrastructure?

Discuss your commitment to continuous learning through industry publications, online courses, and attending conferences. You can also mention participating in online forums or following industry leaders on social media to stay current with trends and advancements.

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What security procedures do you follow in system management?

Describe your knowledge of security frameworks and implementation of best practices, such as access controls, regular system audits, and compliance with industry standards. Share specific examples of how you've enforced security protocols to safeguard sensitive information.

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Have you ever faced a major technical challenge? How did you handle it?

Give an overview of a significant technical challenge you encountered and detail the steps you took to resolve it. Emphasize your problem-solving techniques and any collaboration efforts with team members to overcome the obstacle.

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What methods do you use to monitor system performance?

Explain the tools and techniques you utilize for monitoring, such as performance dashboards, monitoring software, and alerts. Describe how you analyze the data collected to anticipate issues and optimize system functionality.

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Describe your experience with IT documentation and why it’s important.

Articulate the significance of maintaining accurate and up-to-date documentation in your role. Share your experience in creating, updating, and using documentation for training, troubleshooting, and system updates, highlighting the role detail-oriented work plays in effective IT management.

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Fenergo is an award-winning provider of enterprise-wide Client and Counterparty Data Management, Client Onboarding Lifecycle Management and Enterprise Compliance software solutions for financial institutions. Its market-leading enterprise platform...

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BENEFITS & PERKS
Disability Insurance
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 3, 2025

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