Senior Account Manager, Mid-Market - job 1 of 2

As a Senior Account Manager at Fetch, you'll play a pivotal role in managing and expanding relationships with our Mid-Market partners. Your responsibilities will include client engagement, ensuring our offerings align with their marketing strategies, and maintaining regular communication to enhance partner satisfaction and minimize churn.

To be considered for the Senior Account Manager position at Fetch, candidates should have a minimum of 5 years of sales-driven account management experience, particularly in B2B environments. A successful track record in exceeding quotas and a solid understanding of consumer insights and marketing terms are also essential.

Yes! The Senior Account Manager position at Fetch can be performed remotely from anywhere in the United States. We embrace flexibility and want our team members to be where they feel most productive.

At Fetch, you'll receive comprehensive support from a collaborative Sales Team and access to key resources for client communications, analytics, and marketing strategies. The company places a strong emphasis on teamwork, allowing for open dialogue and cross-functional support to maximize your impact.

The primary goals for a Senior Account Manager at Fetch include retaining and expanding the business with existing clients, driving revenue by implementing creative strategies that demonstrate value, and fostering deep, trusting relationships with key decision-makers.

Fetch highly values professional growth and provides employees with $10,000 annually for education reimbursement. This allows Senior Account Managers to continuously enhance their skills and keep up with industry trends that benefit both their personal career and Fetch's objectives.

Fetch promotes a culture centered around trust, accountability, and innovation via a people-first approach. Senior Account Managers are encouraged to think creatively, openly challenge ideas, and collaborate seamlessly within a supportive team environment.

In responding to challenging client conversations, it’s important to stay calm, listen actively, and show empathy. Prepare by understanding the issue at hand, and engage in a dialogue that focuses on finding solutions rather than assigning blame.

Share a specific case where you assessed a client's needs, tailored a strategy, and executed it effectively. Discuss the metrics used to gauge success, emphasizing the synergy between your actions and the client's objectives.

Demonstrate your approach by outlining techniques such as regular check-ins, providing valuable insights, and being proactive in communicating updates. Highlight the importance of trust and transparency in fostering long-term partnerships.

Show your commitment to staying updated by discussing methods like subscribing to industry publications, attending conferences, and networking with industry peers to ensure you can proactively address your clients' needs and challenges.

Explain how you leverage data analytics to understand client behavior, evaluate their marketing effectiveness, and demonstrate the value that your partnership with them brings, solidifying trust and encouraging ongoing communication.

Discuss a specific negotiation situation, focusing on your ability to listen to the client's needs, articulate your offerings' value, and reach a mutually beneficial agreement. Highlight lessons learned for future negotiations.

Emphasize the importance of delivering exceptional service, maintaining consistent communication, and being proactive in understanding the evolving needs of your clients. Tailor your approach by aligning your solutions with their long-term strategies.

Outline your organizational strategy, such as using project management tools or prioritizing tasks based on client urgency and potential impact. This response should highlight your ability to balance competing priorities while consistently providing high-quality service.

Articulate your passion for building relationships, driving results, and your background in similar roles. Emphasize alignment with Fetch's mission, culture, and your commitment to empowering clients through valuable partnerships.

Discuss your process for collecting and analyzing feedback, aligning it with your strategies, and making data-driven decisions. This demonstrates your commitment to continuous improvement and responsiveness to client needs.