Lead CSR/Teller - Columbus North - Full Time

As a Lead CSR/Teller at Fifth Third Bank, your primary responsibility is to provide exceptional customer service to our clients. This includes deepening customer relationships, ensuring their financial needs are met, and adhering to bank policies and procedures. You'll also collaborate with the Financial Center Manager to manage cash counts and assist in training new Customer Service Representatives.

To apply for the Lead CSR/Teller position at Fifth Third Bank, you'll need at least a high school diploma or GED. Previous experience in cash handling is essential, along with a solid understanding of retail banking policies and procedures. Strong interpersonal skills and the ability to work well with the public are also key qualifications.

At Fifth Third Bank, we believe in treating customers with genuine care. As a Lead CSR/Teller, your role will include actively listening to customers' needs, providing timely follow-ups, and addressing any issues that arise. By collaborating with your team and making appropriate referrals to our business partners, you'll help ensure that each customer has a rewarding experience.

A typical day for a Lead CSR/Teller at Fifth Third Bank includes handling customer inquiries, managing cash transactions, and collaborating with the Financial Center Manager. You'll work on completing cash counts, assisting in training new staff, and keeping track of customer referrals. Each day can be different, with new challenges and opportunities to connect with customers.

The working environment for a Lead CSR/Teller at Fifth Third Bank is generally a normal office setting, with a strong emphasis on teamwork and customer engagement. You'll spend a portion of your day at a computer, interacting with customers, and collaborating with your colleagues to ensure smooth operations.

To provide excellent customer service, I focus on actively listening to the customer, understanding their needs, and being responsive to their inquiries. I also believe in following up to ensure their concerns are addressed and guiding them to the right solutions with a friendly and approachable demeanor.

When dealing with difficult customers, I remain calm and empathetic. I listen attentively to their concerns without interrupting, try to understand their perspective, and then work on providing solutions that address their issues while maintaining the bank's policies and procedures.

I have extensive experience with cash handling, ensuring accuracy in transactions and maintaining proper cash levels throughout the workday. I always adhere to established protocols for managing cash and am familiar with procedures for addressing discrepancies.

I ensure compliance with financial regulations by staying updated on Fifth Third Bank's policies and industry regulations. I make it a priority to follow established guidelines and participate in any training the bank offers to reinforce my knowledge.

Building relationships with customers starts with active listening and engaging in genuine conversations. I ask open-ended questions to learn about their financial needs and make referrals that could benefit them, which demonstrates that I care about their financial well-being.

During busy times, I prioritize tasks by assessing the urgency of customer needs and ensuring immediate concerns are addressed first. I also communicate with my team to ensure we work together efficiently to serve our customers effectively.

Teamwork is essential in the Lead CSR/Teller role, as collaboration with colleagues enhances the overall customer experience. By supporting each other and sharing responsibilities, we can ensure smooth operations and provide better service to our clients.

I truly enjoy meeting and helping customers every day. Being able to assist them in resolving their issues while deepening their banking relationships is both fulfilling and motivating.

I use a combination of digital tools and prioritization techniques to stay organized. Keeping a to-do list helps me manage my daily tasks and ensures that I stay focused on customer interactions while also handling back-office responsibilities.

I would contribute to a positive working culture by maintaining a respectful and inclusive environment, supporting my teammates, and upholding the bank's core values in all my interactions. Encouraging open communication and collaboration is also essential to fostering a great culture.