Product Operations Specialist

As a Product Operations Specialist at Findigs, your main responsibilities will include managing bug triage, facilitating feature requests, conducting data and thematic analysis, streamlining communication about the product roadmap, coordinating release notes, and refining processes and documentation. You'll work closely with Product Managers, Engineering, and Customer Success to ensure our product initiatives deliver meaningful value to our customers.

To apply for the Product Operations Specialist role at Findigs, candidates typically need a Bachelor’s degree in a relevant field, coupled with 1–2 years of experience in a product-related or operational role. Strong communication skills, the ability to track multiple issues, and a basic understanding of software development processes will support your application. Experience with tools like Jira or Asana is a bonus.

The Product Operations Specialist plays a crucial role by streamlining workflows and providing insights that shape our product direction at Findigs. By managing bug triage, facilitating effective communication among stakeholders, and driving data analysis, you'll ensure that our product teams are aligned and responsive to user needs and market trends.

At Findigs, the work culture is mission-driven and collaborative, allowing Product Operations Specialists to thrive. Employees benefit from a supportive environment focused on diversity and inclusion, with opportunities to learn from experienced professionals. The hybrid work schedule offers flexibility, and wellness perks contribute to a balanced lifestyle.

Findigs encourages growth and learning for Product Operations Specialists through mentorship from Senior PMs and engineers, along with hands-on experience in managing product operations. You'll have the chance to propose and implement enhancements to tools and workflows as part of your role, supporting both personal and professional development.

As a Product Operations Specialist, familiarity with tools like Jira, Asana, or Trello and methodologies like Agile or Scrum can greatly enhance your effectiveness. Discuss how you’ve used these tools in the past to manage priorities and streamline processes.

In bug triage, my approach involves quickly distinguishing between genuine bugs and expected behavior, creating detailed tickets, and systematically tracking their progress. I ensure critical issues are escalated promptly while maintaining clear communication with all stakeholders.

I prioritize feature requests by assessing their impact on the user experience and aligning them with the product roadmap. Communication with Product Managers is vital, as is ensuring a comprehensive understanding of the requests to guide my decisions.

Success as a Product Operations Specialist can be measured through metrics like the reduction in triage time, the resolution rate of bugs, and stakeholder satisfaction with communication and updates. Tracking and analyzing these metrics helps identify areas for continual improvement.

In my previous role, I collaborated with engineering, marketing, and customer success teams to coordinate product launches. My role involved gathering feedback from each group, ensuring alignment on project timelines, and communicating any updates effectively to drive the initiative forward.

To communicate complex information, I prioritize clarity and simplicity. Using analogies, visuals like charts or diagrams, and focusing on the impact to the end-user helps bridge the gap and ensures that all stakeholders, regardless of technical background, understand the information.

I handle tight deadlines by employing strong organizational skills and prioritizing tasks based on urgency and importance. Breaking down projects into manageable steps helps me focus on critical actions, while staying flexible to adapt to urgent issues as they arise.

Data analysis plays a crucial role in identifying trends, understanding user feedback, and ensuring our product aligns with market needs. By tracking key metrics, I can provide insights that drive strategic decisions and improvements for our product offerings.

When coordinating release notes, I consider the target audience and the level of detail that will be most helpful. It's important to clearly outline the new features, provide context for their importance, and ensure all internal teams are informed to facilitate effective customer communication.

I am drawn to Findigs because of your mission to make renting simpler and fairer for everyone. The collaborative culture and emphasis on personal growth resonate with my values, and I'm excited about the opportunity to contribute to innovative solutions that positively impact renters' experiences.