Enterprise Account Manager (m/w/x)

The Enterprise Account Manager at FINN is responsible for managing the business customer portfolio, ensuring outstanding customer satisfaction, renewing subscriptions, and driving organic growth through strategic account management. You'll be pivotal in enhancing customer experiences and collaborating with the B2B team to address their needs and future vehicle requirements.

To become an Enterprise Account Manager at FINN, candidates should have a successful (Bachelor's) degree or vocational training, experience in enterprise account management, excellent communication skills in both German and English, and a strong understanding of sales KPIs. The ideal candidate is one who is entrepreneurial, structured, and capable of questioning and improving existing processes.

The Enterprise Account Manager contributes to growth at FINN by focusing on organic growth within existing accounts, using tailored offers and proactive sales strategies. Your efforts to ensure customer satisfaction can lead to increased sales of additional vehicles and long-term partnerships, which are essential for our business model.

At FINN, Enterprise Account Managers can expect a modern, dynamic work environment located in the heart of Munich. The workplace offers flexibility with opportunities to work from home, as well as a supportive atmosphere where professional development and personal well-being are prioritized through various benefits and team events.

As an Enterprise Account Manager at FINN, you will have access to a significant annual budget for professional development, which you can use for external certifications, training, or conferences. This investment in your growth is integral to your success and the development of your career within the company.

To effectively manage client relationships, I prioritize regular communication, actively listen to client needs, and provide timely solutions. By understanding their business goals and being responsive, I build trust and foster long-term partnerships.

In my previous role, I exceeded my sales target by 30% through a combination of strategic upselling and leveraging client relationships. I identified additional needs during routine check-ins, which allowed me to propose tailored solutions that addressed their requirements.

I employ in-depth market analysis to identify potential needs, creating tailored proposals based on insights gathered from regular client interactions. By offering relevant upsells and ensuring strong communication, I uncover opportunities to expand our service offerings.

I approach difficult situations by remaining calm and listening carefully to the client’s concerns. I employ conflict resolution techniques, ensuring that their issues are acknowledged and addressing them thoughtfully, aiming for a solution that satisfies both parties.

My approach includes thorough research and deep engagement with product teams. I utilize available resources, conduct demos, and develop a comprehensive understanding of the product's features and benefits, which equips me to communicate effectively with clients.

I have consistently worked with sales KPIs, focusing on metrics such as customer retention, upselling rates, and revenue growth. I track my performance regularly and adjust my strategies to ensure I meet and exceed these targets.

I prioritize my tasks based on urgency and impact. I maintain a detailed planner and use project management tools to ensure that I focus on high-priority accounts while also dedicating time for proactive outreach and follow-ups.

Teamwork is essential for successful account management. I collaborate closely with marketing and customer service teams to align strategies and share insights, ensuring a comprehensive approach to addressing customer needs and achieving business goals.

I stay updated with industry trends by subscribing to relevant publications, attending conferences, and networking with peers. I also participate in webinars and training sessions, which equip me with current knowledge to bring to client interactions.

I'm drawn to the Enterprise Account Manager role at FINN because of the company's innovative approach to mobility and sustainability. I'm passionate about contributing to a mission that has a positive impact on both businesses and the environment while growing in a dynamic startup culture.