Product Support Representative III

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the Role
As a Product Support Representative III, you will work with clients to provide in-depth electronic fund transfer (EFT) support to ensure the quality and utilization of FIS software products in satisfying client needs. You will respond to incoming inquiries to resolve customer concerns raised during installation, operation, maintenance, and product applications.

What You Will Be Doing

• Address customer inquiries and resolve support issues, such as address changes, processing orders, warranty, or billing and payment updates.
• Provide in-depth electronic fund transfer (EFT) support and research client issues.
• Troubleshoot software and/or equipment problems and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
• May contribute to implementation and/or program improvement initiatives.

What You Will Need

• Bachelor’s degree in business, finance, or related discipline, or the equivalent combination of education, training, or work experience
• Typically, 4 or more years of demonstrated experience in customer service and/or problem resolution with technical and banking products.
• Capable of researching electronic fund transfer (EFT) issues and documenting/reporting resolution.
• Knowledge of business analysis and financial implementations.
• Strong problem-solving skills with a professional comfort level of communicating with all levels of an audience, including clients, colleagues, and executives.

Added Bonus If You Have

• Direct work experience with electronic fund transfers (EFTs)
• Knowledge of FIS products and systems
• Prior banking or merchant experience

 

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $55,530.00 - $90,510.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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