APPLICATION SUPPORT ADMINISTRATOR

An Application Support Administrator at Fischer Homes is responsible for supporting business processes and applications, analyzing data to enhance operational effectiveness, consulting with users to exceed expectations, and managing multiple projects. They also recommend system modifications and serve as the internal tester for new application developments.

The Application Support Administrator role at Fischer Homes typically requires a Bachelor’s degree in Information Systems, Computer Science, or a related field, along with basic SQL knowledge. Experience in customer service and analytical problem-solving is essential.

Fischer Homes offers various professional development training programs and tuition reimbursement for Associates in the Application Support Administrator role. We are committed to helping our employees enhance their skills and advance their careers.

An Application Support Administrator at Fischer Homes will work in a collaborative and supportive environment that values diversity and encourages open communication. The role may involve sitting for long periods and handling light physical tasks.

Fischer Homes offers a range of benefits for the Application Support Administrator position, including competitive compensation, a 401(k) plan with company matching, profit-sharing, personal time off, inclusive leave, and life insurance.

When prioritizing tasks, emphasize the importance of urgency and impact on customer satisfaction. Discuss methods like using project management tools, regularly communicating with teammates, and employing the Eisenhower Matrix to maintain focus on both urgent and strategic tasks.

Provide a specific example where you identified a problem, analyzed its root cause, and communicated effectively with team members or users to resolve it. Highlight the steps you took to implement a long-term solution, showcasing your analytical and problem-solving skills.

Mention the specific tools and software you have experience with, such as ticketing systems, application monitoring tools, databases, or collaboration software. If applicable, explain how you've utilized these tools to enhance system performance or resolve user issues.

Discuss strategies for maintaining open lines of communication, such as regular updates, summarizing technical information in an understandable manner, and actively soliciting feedback. Emphasize your customer-centric approach and your commitment to exceptional service.

Detail your hands-on experience with SQL, including writing queries, performing data analysis, and troubleshooting issues. If applicable, provide examples of how you've utilized SQL to enhance an application or resolve a problem efficiently.

Provide a specific instance where you analyzed application performance data, identified areas for improvement, and implemented changes. Discuss how you measured the results and collaborated with team members or stakeholders throughout the process.

Explain your systematic troubleshooting approach, including gathering information, replicating the issue, analyzing data, and conducting tests. Highlight your ability to remain calm under pressure and ensure timely resolution to maintain user satisfaction.

Discuss your preferred project management techniques, such as Agile, Waterfall, or Kanban. Emphasize your ability to adapt and manage projects effectively, ensuring tasks are completed within budget and timelines while aligning with business objectives.

Share strategies for managing multiple projects, such as using prioritization frameworks, task breakdowns, and effective time management. Illustrate how you keep organized and maintain productivity throughout project cycles.

Highlight the importance of empathy, active listening, clear communication, and providing timely resolutions as crucial components of excellent customer service. Share your commitment to continuous improvement and user satisfaction as an Application Support Administrator.