Job details

Senior Technical Program Manager - Contract

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.

This role is a mix of strategic and tactical, where, using your extensive technical and leadership expertise you will own the program, anticipate and mitigate risks whilst balancing business needs against technical constraints.

You will be required to build strong relationship between the Product Engineering applications & services, Product Management, as well as various Business Operations, Finance, and Executives alike. Strong communication skills are a must. Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution.

Please note this is a contract role until the end of June 2025.

Key Responsibilities:

Build the technological knowledge necessary to assess readiness through a series of communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
Drive measurable program performance. Establish governance over prioritization decisions to ensure alignment with key performance indicators.
Act as an influential member of a highly integrated team composed of both technical and non-technical members.
Work within a diverse team environment to execute work plans and schedules as applicable for mission success.
Build program plans, elicit and translate requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
Communicate clearly with cross-functional partners across the company.

Requirements:

7+ years of Technical Program Management experience in a related industry.
A bachelor’s degree in engineering, Computer Science or equivalent.
Exceptional written and verbal communication.
A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives.
Thorough understanding of software development lifecycle from conception to delivery.
Experience working with cloud-based technologies (GCP/AWS preferred).
Experience managing programs across cross functional teams, building processes, and coordinating release schedules.
PMP, Prince2, CSM, or equivalent.

Benefits:

Five9 Shares
Bonus Scheme
10% Flex Benefits
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

#LI-ND1 #LI-Remote

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

What You Should Know About Senior Technical Program Manager - Contract, Five9

Are you ready to take the next step in your career as a Senior Technical Program Manager with Five9? We're a leading name in cloud contact center software, dedicated to enhancing customer experiences worldwide through innovative technology. We’re on the lookout for someone just like you to join our remote team in Portugal! In this role, you’ll juggle multiple complex programs while collaborating with various teams across the organization. Your strong leadership and extensive technical expertise will be essential as you build relationships with Product Engineering, Product Management, Finance, and more. You will need to create thorough program plans and ensure high-quality deliverables while driving measurable performance and overcoming risks. This is not just a job; it’s an opportunity to evangelize new innovations that support Five9's goals for growth and success. The work environment is diverse, inclusive, and celebrates individuality; we believe that the more unique perspectives we bring together, the better we can innovate and thrive. If you have over 7 years of Technical Program Management experience, a bachelor’s degree in engineering or Computer Science, and a solid understanding of the software development lifecycle, you might just be what we’re looking for. This contract role is set until June 2025, offering benefits such as shares, a bonus scheme, and generous leave. Join Five9 in making a real impact while enjoying a fulfilling career!

Frequently Asked Questions (FAQs) for Senior Technical Program Manager - Contract Role at Five9

What are the primary responsibilities of a Senior Technical Program Manager at Five9?

As a Senior Technical Program Manager at Five9, your key responsibilities include driving and delivering multiple complex programs, building program plans, and establishing commitments from dependencies. You will act as a liaison between various teams, ensuring high-quality deliveries while balancing business needs against technical constraints. Your role will require strong communication skills and collaboration across cross-functional partners.