Front Office/Medical Assistant

Our Vision is to be the best choice for healthcare in our community

Job Summary:   Front Office/ Medical Assistant who can Multi-task, check in, check out, assist with rooming patients, answering phones, assisting with authorizations, referrals, scheduling patients in office, preparing charts for office visits, someone that wants to do it all!  Customer Service Experience & Medical Office experience preferred.

**1 year Minimum experience required**

WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best.  From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
  • Employer Contributions to HSA high deductible plan
  • Discounts at our medical facilities
  • Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service

Essential Functions of the Position:

• Completes the start of day processes
• Powers up equipment
• Logs on all work stations in exam room and work area
• Sets up medical supplies and equipment for the day
• Ensure exam rooms and EKG machines are stocked
• Properly room patients
• Takes and records vitals
• Confirms information required by provider is present (labs, hospital records, etc.)
• Updates IEHR (allergies, medications, history, etc.)
• Assists in following appointment schedule
• Prepares exam room
• Prepares patient for examination or treatment
• Obtains informed consents and record releases as needed
• Notifies provider when patient is ready
• Assists provider during examination and with treatment
• Performs diagnostic studies and treatments as ordered by the provider
• Performs EKGs as needed
• Performs in house testing as needed
• Enters charges for services rendered by the medical assistant
• Processes medication requests per provider
• Handles medication refill requests
• Obtains prescription overrides and prior authorization when needed
• Manages clinical tasks
•  Addresses and handles all tasks
• Monitors provider’s tasks
• Creates tasks for all patient messages and actions for documentation
• Handles patient calls:
• Returns messages
• Notifies patients of test results and instructions from provider
• Schedules follow up appointments
• Makes follow up calls to check on patients post procedure as indicated by provider or office protocol
• Triages patient calls and needs
• Distributes, reviews, and teaches patient education
• Organizes and maintains sample and supply closets
• Assists provider with completion of forms requested by patients
• Prepares charts
• Acquires all medical records necessary for visit
• Makes sure all ordered tests and studies have been performed and results are present before the date of the scheduled visit

• Completes the end of day processes
• Ensures voicemails are retrieved and handled before leaving
• Maintains medical equipment; ensures all equipment is calibrated, cleaned and charged
• Collects red bags as necessary
• Monitors and replaces sharps containers when needed
• Stocks exam rooms
• Cleans and sanitizes exam rooms
• Empties HIPAA container into destruction bin
• Logs off of all work stations including exam rooms

Additional Responsibilities:

• Maintains an organized and clean work area
• Participates in maintenance of clinical supplies
• Performs other incidental and related duties as required and assigned

Physical and Mental Demands:

• Physical requirements
• Able to stand or walk for long periods
• Use of proper body mechanics
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously

Occupational Exposure:

• High risk exposure to bloodborne pathogens and chemical hazards

 Job Qualifications:

• High school graduate or GED equivalent
• Strong customer service orientation
• Completion of MA certification program preferred
• Strong team player
• Basic computer proficiency
• 1 year Minimum experience required

#IND123

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights