Assistant Community Manager

About the Company

Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.

Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.

The Assistant Community Manager will complete daily transactions and tasks related to the financial operation of the community, including collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports using appropriate property management systems and working closely with the accounting department to identify and trace transactions that do not reconcile to bank records. The Assistant Community Manager will manage day-to-day financial transactions and ensure that residents are adhering to the terms outlined in their lease agreements. The Assistant Community Manager assists the Community Manager in overseeing the daily operations of the property. This role supports property operations, leasing, resident relations, and financial performance while ensuring a positive living experience for all residents.  This role will report directly to the Community Manager. 

• Assist in marketing efforts to attract and retain residents.
• Conduct property tours and promote units to prospective residents.
• Assist in managing lease applications, renewals, and move-ins/move-outs.
• Ensure all leasing paperwork is completed accurately and efficiently.
• May assist in-person leasing and marketing efforts to achieve the property's revenue and occupancy goals by greeting prospective residents face-to-face, gathering information about the prospect, showing ready apartments and models, assisting the prospective resident in completing the rental application and credit verification, and closing lease by obtaining required payments and security deposit.
• Participate and assist team efforts to elevate the resident experience and maximize building revenues.

• Responsible for managing Flow’s Resident Experience Team 
• Respond to resident inquiries, concerns, and complaints in a professional and timely manner.  Maintain regular communication with residents and proactively address residents’ concerns to maintain an elevated resident experience.
• Support community events and initiatives to foster positive resident engagement.
• Assist in enforcing property rules and policies to ensure a safe and harmonious environment.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a fluid environment and work peacefully with co-workers and residents.
• Follow the Company’s established procedures related to evictions with proper notice requirements and represent the property as required in court hearings and eviction proceedings.

• Assist in the collection of rent payments, security deposits, and other fees.
• Follow up on delinquent accounts and coordinate with the Community Manager on rent collection efforts.
• Prepare and submit daily, weekly, and monthly financial reports as required.
• Accurately enter all approved bills into the property accounting system scan all invoices to the community’s data drive, and submit them to accounting for processing.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce lease terms to maximize revenue.

• Support the Community Manager with managing maintenance requests and ensuring timely completion.
• Conduct property inspections to maintain curb appeal, safety standards, and compliance with regulations.
• Coordinate with vendors and contractors for property-related services.
• Act as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with company policies, procedures, and business practices.
• Support with the hotel operation rentals

• Maintain accurate records of resident information, leasing agreements, and financial documentation.
• Assist with managing budgets, monitoring expenses, and identifying cost-saving opportunities.
• Support compliance with Fair Housing laws, local, state, and federal regulations.
• Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees if applicable, and processing the disposition in accordance with established procedures and legal requirements.

• Bachelor's Degree or equivalent experience preferred
• Minimum of 1-2 years of experience in property management, leasing, or customer service.
• Experience in Class A high-rise multifamily residential required
• Management and/or leasing experience preferred
• Experience with sales, marketing, and financial data required
• Proficient in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word) required
• Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred
• Strong customer service, problem solving, and interpersonal skills required
• Strong organizational skills and attention to detail requiredKnowledge of rental contracts and property and anti-discrimination laws preferred
• Ability to work in a fast-paced environment and manage multiple priorities.
• Understanding of Fair Housing regulations and compliance.
• Experience in multi-family housing or residential property management.

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)

• Paid time off and 13 paid holidays

• 401(k) retirement plan

• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)

• Access to HSA-compatible plans

• Pre-tax commuter benefits 

• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.