Revenue Operations Manager

The Revenue Operations Manager at Foursquare is responsible for supporting the revenue organization by improving sales effectiveness and efficiency. Key duties include establishing processes, collaborating with cross-functional teams, ensuring data integrity, enabling sales by tracking performance metrics, managing onboarding processes, and collaborating with Finance on commissionable revenue.

To qualify for the Revenue Operations Manager position at Foursquare, candidates should have a Bachelor’s Degree in a related field, 2-3 years of experience in Sales Operations, Business Intelligence, or related areas, strong analytical and project management skills, and familiarity with tools such as Salesforce and Tableau. While knowledge of the AdTech industry or experience with commission plans is a plus, we encourage all candidates to apply even if they don’t meet 100% of the qualifications.

At Foursquare, we value growth and development, and the Revenue Operations Manager role includes opportunities for professional growth such as training plans for new hires. Additionally, you can expect support in implementing new initiatives and collaborating with various teams, which aids in gaining diverse experience while developing leadership and analytical skills.

Foursquare provides a comprehensive benefits package for the Revenue Operations Manager, including competitive pay, flexible PTO for well-being, industry-leading healthcare options, 401(k) plans with company matching, and family planning programs. Our aim is to ensure that our employees feel supported in both their professional and personal lives.

Foursquare fosters an inclusive, diverse, and supportive workplace culture. We believe in the importance of varied perspectives and backgrounds as a means to build the best products and create delightful experiences. As a Revenue Operations Manager, you will be encouraged to listen to every voice and contribute to a positive work environment.

To effectively answer this question, you should share specific examples from your past roles where you identified inefficiencies in processes and implemented changes that resulted in measurable improvements. Highlight the collaborative efforts made with cross-functional teams, the tools you used, and the outcomes achieved.

Begin by explaining the importance of data accuracy and reliability. Discuss your methods for regularly auditing data, establishing protocols for data entry, and collaborating with stakeholders to address discrepancies. Specific tools or experiences with Salesforce can make your answer stand out.

Articulate the key performance indicators (KPIs) that you find important, such as leading indicators of revenue, sales activity metrics, and customer success metrics. Share how you utilize tools like dashboards in Salesforce and Tableau to visualize this data, and emphasize how it informs strategic decision-making.

Discuss strategies you've implemented to foster strong collaboration across departments. Highlight specific projects where you coordinated between sales, marketing, and finance, the roles you played in facilitating communication, and the tools you used to ensure alignment among all stakeholders.

Share a structured approach you use for onboarding, including developing training documentation and organizing training sessions. Include how you tailor your onboarding process to the unique tools and responsibilities of the roles you are filling.

Mention specific tools like Salesforce and Tableau, emphasizing your proficiency with these platforms. Discuss how these tools enhance your ability to analyze data effectively and communicate insights to your team or management.

Outline a methodical approach to conflict resolution, such as having open communication, identifying root causes, and working collaboratively to find a mutually beneficial solution. Sharing an example where you successfully resolved a conflict can further illustrate your skills.

Describe your experience with sales compensation and collaborating with finance teams to define commission structures. Discuss the factors you consider, the importance of fairness and transparency in the process, and any specific achievements or changes you implemented.

Share your personal organization strategies, such as using project management tools, setting priorities, and regularly reviewing your workload. Emphasize flexibility and adaptability, showcasing how these traits help you manage a diverse workload effectively.

In answering this question, express your genuine interest in Foursquare's mission and values. Highlight what excites you about the role—be it the opportunity to work with innovative technologies, the emphasis on data integrity, or the supportive workplace culture—making sure it aligns with your career goals.