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Affordable Housing Leasing Consultant (REF8545G)

Company Description

Multifamily Property Management

Job Description

• Property Name: Traditions at Federal Way
• 31701 Pete von Reichbauer Way S, Federal Way, WA 98003, USA
• Full-Time
• Unit Count: 200

The Leasing Consultant is the community's sales representative and is responsible for interacting with residents (potential and existing) on behalf of FPI to assist with viewing/touring the property, providing accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Consultant is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.

Pay: $25 / Hour

DUTIES AND RESPONSIBILITIES

1.Client Relations

  • Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations

2.Communication

  • Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI

3.Leasing/Occupancy

  • Maintain occupancy levels as established by owner/budget expectations
  • Exhibit professional leasing techniques
  • Assist with the completion of the monthly Market Surveys and analysis
  • Assist with advertising and marketing strategies for the apartment community as needed
  • Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
  • Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily
  • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
  • Assist with resident retention programs
  • Ensure the safety, comfort and privacy of all property residents
  • Ensure move-in orientation is completed consistently with new residents

4.Reporting and Document Management

  • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
  • Responsible for the daily integrity and confidentiality of resident files.
  • Ensure that documents and reporting systems are maintained, updated, and organized.
  • May assist in periodic reporting requirements as requested

5. Risk Management

  • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
  • Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
  • React calmly and professionally in emergency, emotional and/or stressful situations.

6. Facility Maintenance

  • Assist residents with reporting of maintenance needs.
  • Document facility and maintenance needs and ensure timely completion. c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
  • Follow up on maintenance requests to promote resident communication and satisfaction.

7. Other 

  • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  • Comply with all Fair Housing Laws and FPI policies and procedures.
  • Promote a professional image by adhering to FPI Management's Dress Code Policy.
  • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
  • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
  • Perform any and all functions as directed by the supervisor, including special project assistance.

Qualifications

Minimum Requirements:

  • Must have a familiarity with affordable housing programs, including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
  • Minimum 1 year of experience in a similar role, preferably within Residential Property Management. Experience in hospitality, retail, sales or customer service will also be considered.
  • High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
  • Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

  • Basic Computer Skills
  • Customer Service
  • Google Drive
  • Google Mail (GMail)
  • Internet Use
  • RealPage

Additional Information

ESSENTIAL ATTRIBUTES

  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$52000 / YEARLY (est.)
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$52000K
$52000K

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What You Should Know About Affordable Housing Leasing Consultant (REF8545G), FPI Management, Inc.

Are you ready to take the next step in your career as an Affordable Housing Leasing Consultant at FPI Management? Located at the beautiful Traditions at Federal Way, you’ll play a key role in our community, interacting with potential and existing residents to showcase our amazing apartments. Your goal? Help people find their dream home! This full-time position, based in Federal Way, WA, offers an exciting opportunity to engage with clients, process rental applications, and secure lease agreements all while maintaining the highest standards of professionalism. With a focus on positive communication, you will maintain occupancy rates, assist in marketing strategies, and enhance resident relations. Your day will be full of variety—from showing apartments to ensuring a safe and comfortable living environment. You'll also keep essential documents in order and contribute to the smooth operation of the community based on FPI Management’s core values. Furthermore, we value training and growth, ensuring you have access to development opportunities as you advance in your career. Plus, with a competitive hourly wage of $25, the rewards are not just professional, but also financially fulfilling. If you’re passionate about helping others and want to join a supportive team, the Affordable Housing Leasing Consultant position at FPI Management is calling your name!

Frequently Asked Questions (FAQs) for Affordable Housing Leasing Consultant (REF8545G) Role at FPI Management, Inc.
What are the primary responsibilities of an Affordable Housing Leasing Consultant at FPI Management?

As an Affordable Housing Leasing Consultant at FPI Management, your main responsibilities include interacting with residents, showcasing properties, processing rental applications, and securing lease agreements. You’ll also conduct market surveys, assist with marketing strategies, maintain occupancy levels, and uphold client expectations while ensuring compliance with Fair Housing Laws.

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What qualifications do I need to become an Affordable Housing Leasing Consultant at FPI Management?

To become an Affordable Housing Leasing Consultant at FPI Management, you should have a minimum of one year of experience in a similar role within residential property management or in customer service, retail, or hospitality. Familiarity with affordable housing programs like LIHTC and HUD is essential. A high school diploma is required, while a college degree is preferred. Strong communication skills, basic computer proficiency, and a valid driver's license are also necessary.

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How does the Affordable Housing Leasing Consultant position contribute to the community at Traditions at Federal Way?

The Affordable Housing Leasing Consultant at Traditions at Federal Way plays a pivotal role in fostering a strong community. By providing excellent customer service, maintaining communication with residents, and ensuring a welcoming environment, you help enhance resident satisfaction and retention. Your work contributes significantly to meeting client goals and creating a thriving living experience for all residents.

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What is the work environment like for an Affordable Housing Leasing Consultant at FPI Management?

The work environment for an Affordable Housing Leasing Consultant at FPI Management is dynamic and supportive. You’ll collaborate with a team of professionals in a friendly atmosphere while engaging with diverse residents and prospective clients. Our commitment to professional development means you’ll have opportunities for training and growth, making it an enriching place to work.

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What kind of training and support does FPI Management provide to its Affordable Housing Leasing Consultants?

FPI Management provides comprehensive training and ongoing support to its Affordable Housing Leasing Consultants. You'll receive training on Fair Housing Laws, company policies, and the use of property management software. Additionally, we encourage participation in safety meetings and other developmental programs to ensure you succeed in your role and advance your career within the company.

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Common Interview Questions for Affordable Housing Leasing Consultant (REF8545G)
How do you approach showing properties to prospective residents as an Affordable Housing Leasing Consultant?

When showing properties, it’s important to focus on the resident's needs and highlight features that may resonate with them. Start by establishing rapport, understanding what they are looking for in a home, and then guide them through the property, emphasizing its benefits while remaining professional and informative.

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Can you describe your experience with leasing applications and processing?

When discussing your experience with leasing applications, talk about your attention to detail and the steps you follow to ensure accuracy and compliance with Fair Housing Laws. Share any specific examples where you've successfully managed applications and secured lease agreements, highlighting your organizational skills.

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What strategies do you employ to maintain effective communication with residents?

To maintain effective communication with residents, I prioritize transparency and active listening. I ensure timely responses to inquiries, conduct regular follow-ups for satisfaction, and make myself readily available for concerns. This builds trust and fosters positive relationships with the community.

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How do you handle difficult situations or complaints from residents?

In difficult situations or when addressing complaints, I remain calm and empathetic, giving the resident space to express their concerns. After fully understanding their issue, I strive to offer solutions or options. Following up to ensure the matter was resolved satisfactorily is also key to effective conflict resolution.

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What role does marketing play in your duties as an Affordable Housing Leasing Consultant?

Marketing plays a significant role as an Affordable Housing Leasing Consultant, as it helps attract potential residents. I employ various strategies, from maintaining online listings to coordinating community events and promoting positive resident experiences through word of mouth, all aimed at driving occupancy and retention.

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Describe how you ensure compliance with Fair Housing Laws in your role.

Ensuring compliance with Fair Housing Laws is a top priority. I stay informed about relevant regulations and incorporate them into all interactions with residents and applicants. I also advocate for equal treatment across diverse populations and regularly review leasing processes to guarantee adherence.

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What tools and technology are you familiar with for property management?

I am well-versed in various property management software platforms, including RealPage and other related technologies. Proficiency in MS Office and Google Apps also enables me to manage documents effectively, keeping them organized and accessible while ensuring efficient communication with staff and residents.

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How would you approach a resident retention program?

In approaching a resident retention program, I would first gather feedback from current residents on what they appreciate most and what could be improved. I’d then develop initiatives that enhance the community experience, such as hosting events or implementing loyalty programs, and effectively communicate these to residents.

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Why do you want to work as an Affordable Housing Leasing Consultant at FPI Management?

I am drawn to the Affordable Housing Leasing Consultant position at FPI Management because of the company’s commitment to community and professional development. I am passionate about helping people and contributing to their housing journey, and I believe that FPI’s reputation as a leader in affordable housing aligns with my personal and professional values.

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In what ways can you promote positive resident relationships?

Promoting positive resident relationships involves proactive communication, responsiveness to their needs, and consistency in enforcing community policies. I would also initiate opportunities for resident engagement through events and ensure that feedback channels are open, making residents feel valued and connected to the community.

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FPI Management is a real estate firm that provides property management services, marketing services, lease-up, and on-going operation of newly constructed apartment communities. It was founded in 1968 and is based in Folsom, California.

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Full-time, on-site
DATE POSTED
March 15, 2025

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