Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Community Director - EX (REF7754I) image - Rise Careers
Job details

Community Director - EX (REF7754I)

Company Description

Multifamily Property Management

Job Description

• Property Name: Mountain Run
• 1219 S 580 W, Orem, UT 84058, USA
• Full-Time
• Unit Count: 113
• Driver's License Required

The Community Director (Exempt) is fully accountable for all day-to-day operations of a typically larger (or multiple smaller) asset(s)/property(ies) (totaling more than 300 units and managing a staff of more than 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property(ies)/asset(s), and managing the asset(s) to meet the Client's expressed operational and financial goals. Will supervise all on-site staff.
 

Duties and Responsibilities:

1Client Relations
a. Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.
2. Communication
a. Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
b. Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
3Employee Management
a. Develop and manage the site team members; including participating in the hiring training and evaluation of employees.
b. Ensure all open positions are filled in a timely manner.
c. Ensure all employees maintain compliance with various department requirements
4Leasing/Occupancy
a. Maintain occupancy levels as established by owner/budget expectations.
b. Oversee and exhibit professional leasing techniques.
c. Ensure completion of the monthly Market Surveys and analysis.
d. Develop and implement advertising and marketing strategies for the apartment community as needed.
e. Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy
f. Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
g. Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
h. Develop and oversee the implementation of resident retention programs.
i. Ensure the safety, comfort and privacy of all property residents.
j. Ensure move-in orientation is completed consistently with new residents.
5Revenue Management
a. Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
b. Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
c. Participating in the development of and managing to the approved operating budget.
d. Accurately processing vendor invoices and managing accounting month end
e. Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.
6. Reporting and Document Management
a. Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
b. Responsible for the daily integrity and confidentiality of resident files.
c. Ensure that documents and reporting systems are maintained, updated, and organized.
d. Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
e. Assist in budget preparation and delivery.
7. Risk Management items
a. Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
b. Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
c. React calmly and professionally in emergency, emotional and/or stressful situations
d. Maintain current permit, licensing, and inspection requirements.
e. Maintain compliance with OSHA requirements
8. Facility Maintenance
a. Assist residents with reporting of maintenance needs.
b. Document facility and maintenance needs and ensure timely completion.
c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
d. Follow up on maintenance requests to promote resident communication and satisfaction.
9. Other
a. Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
b. Comply with all Fair Housing Laws.
c. Promote a professional image by adhering to FPI Management's Dress Code Policy.
d. Conduct displayed must be of a professional manner when communicating with employees, residents.
e. prospective residents, clients, vendors, and guests while representing FPI Management.

Qualifications

*Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license. 

 

Minimum Requirements:

  • Minimum 2 years' experience in a similar leadership role, preferably within Residential Property Management.
  • High School diploma or equivalency certificate required. College degree in a relatable field preferred, or equivalent combination of education and work experience in the field of property management.
  • Certification or designation from an accredited organization, preferred (ARM, CAM, CAPS, COS, CPM, MPM, RMP, etc.).
  • May Require a Valid Driver's License, as well as: a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

  • Adobe Acrobat
  • Adobe Flash
  • Adobe Photoshop
  • AMSI
  • AppFolio
  • Blue Moon
  • Boston Post
  • Basic Computer Skills
  • Craigslist
  • Customer Service
  • Entrada
  • RealPage

Additional Information

ESSENTIAL ATTRIBUTES

  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Director - EX (REF7754I), FPI Management, Inc.

Are you ready to take the reins as the Community Director at Mountain Run in Orem, UT? At FPI Management, we’re looking for a passionate leader who can oversee the day-to-day operations of our vibrant apartment community. You’ll play a vital role in enhancing the value of our property while managing a dedicated team of over five staff members. Your responsibilities will range from ensuring our resident relations are top-notch to optimizing the occupancy levels and revenue management. You will actively engage with residents, vendors, and clients, ensuring clear communication and promoting a welcoming atmosphere. With at least two years of experience in residential property management, you’ll bring your leadership skills to develop and manage our site team effectively. Familiarity with property management software and strong computer skills are essential, as is a heart for customer service. If you're driven by goals and have a knack for problem-solving, this is an exciting opportunity to further your career with one of the largest property management companies in the country. Join us at FPI Management, where your expertise will help shape bright futures in our community!

Frequently Asked Questions (FAQs) for Community Director - EX (REF7754I) Role at FPI Management, Inc.
What are the responsibilities of the Community Director at FPI Management?

The Community Director at FPI Management is responsible for overseeing daily operations of apartment communities, maintaining client relations, managing site staff, and ensuring optimal occupancy and revenue. You’ll also be involved in leasing techniques, resident interactions, marketing strategies, and compliance with financial reporting, making it a diverse role crucial to the community's success.

Join Rise to see the full answer
What qualifications are needed for the Community Director position at Mountain Run?

For the Community Director position at Mountain Run, candidates must have a minimum of two years of experience in a leadership role within residential property management. A high school diploma is required, with a college degree preferred. Additional certifications from recognized organizations are a plus, and proficiency in English and various property management software is essential.

Join Rise to see the full answer
How does the Community Director address resident concerns at FPI Management?

The Community Director at FPI Management plays a pivotal role in maintaining resident satisfaction by promptly addressing concerns and handling maintenance requests. Open and effective communication with residents is encouraged, along with implementing resident retention programs to foster a welcoming community where everyone feels valued.

Join Rise to see the full answer
What skills are essential for success as a Community Director at FPI Management?

Key skills for the Community Director role at FPI Management include strong leadership, customer service, and communication abilities. Proficiency in property management software, problem-solving skills, and the capacity to create and manage effective marketing strategies are also vital for thriving in this position.

Join Rise to see the full answer
What career growth opportunities does FPI Management offer for Community Directors?

FPI Management provides extensive opportunities for career growth for Community Directors. With a commitment to ongoing training and development, there are clear pathways for advancement within the company, allowing you to build a fulfilling career in property management while being part of a leading team in the industry.

Join Rise to see the full answer
Common Interview Questions for Community Director - EX (REF7754I)
Can you discuss your experience in property management and how it prepares you for the Community Director role?

In responding to this question, highlight specific roles you've held in property management, focusing on your leadership experiences, team management, and successful initiatives that improved property values or resident satisfaction. Provide examples that showcase your ability to handle various responsibilities outlined in the Community Director role.

Join Rise to see the full answer
How would you handle a conflict between residents?

To effectively answer this, explain your approach to conflict resolution. Emphasize the importance of active listening, understanding both parties' perspectives, and applying fair community rules while maintaining a professional demeanor. Share any personal experiences that illustrate your conflict-resolution skills.

Join Rise to see the full answer
What strategies would you implement to boost occupancy rates?

When answering this question, discuss methods such as enhancing marketing efforts, improving resident engagement, and organizing community events. You might also mention the importance of analyzing market trends and resident feedback to adjust leasing strategies effectively.

Join Rise to see the full answer
How do you ensure compliance with Fair Housing laws?

Your answer should reflect your understanding of Fair Housing laws and their significance. Explain the training you would provide for your team and your methods for ensuring compliance in all leasing practices and resident interactions to create an inclusive community.

Join Rise to see the full answer
Describe your experience with budget management in property management.

Discuss your familiarity with preparing and maintaining operating budgets, managing monthly rent collections, and reporting financial results. Providing examples of how you've successfully adhered to budget constraints and achieved financial goals will showcase your ability in this vital area.

Join Rise to see the full answer
What role does communication play in your management style?

Highlight the importance of clear and open communication in building relationships with residents, vendors, and your team. You can share examples of how effective communication has led to successful collaboration and problem-solving in past positions.

Join Rise to see the full answer
How would you maintain high standards for property maintenance?

Your response should outline a proactive approach to facility maintenance, including how you would establish a system for reporting and responding to maintenance requests, ensure timely follow-ups, and coordinate with maintenance staff to uphold property standards.

Join Rise to see the full answer
What marketing strategies would be effective for Mountain Run?

Discuss digital marketing strategies that leverage social media and property listing platforms, combined with traditional advertising methods. You might also explore community events and resident referral programs that could increase visibility and appeal to potential tenants.

Join Rise to see the full answer
How would you develop your team members?

Emphasize your commitment to developing team members through regular training, constructive feedback, and creating growth opportunities. Share specific examples of how you’ve nurtured talent in past roles to inspire confidence in your leadership abilities.

Join Rise to see the full answer
What qualities do you think are essential for a Community Director to possess?

In answering, highlight leadership skills, adaptability, customer service orientation, strong communication abilities, and a solid understanding of property management practices. Discuss how these qualities contribute to creating a thriving living environment.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
FPI Management, Inc. Hybrid 20800 Lake Chabot Rd, Castro Valley, CA 94546, USA
Posted 7 days ago
Photo of the Rise User
Posted 7 days ago
Photo of the Rise User
Decagon Hybrid San Francisco
Posted 6 hours ago
Photo of the Rise User
Posted 5 days ago
Photo of the Rise User
Posted 10 days ago
Photo of the Rise User
Veolia Environnement SA Hybrid 797 Central St, Wyandotte, MI 48192, USA
Posted 10 days ago
Photo of the Rise User
gorjana Hybrid New York, NY
Posted 7 days ago
Photo of the Rise User
G.Z.Q.S.O. Hybrid No location specified
Posted 11 days ago
Photo of the Rise User
Posted 7 days ago

FPI Management is a real estate firm that provides property management services, marketing services, lease-up, and on-going operation of newly constructed apartment communities. It was founded in 1968 and is based in Folsom, California.

360 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 15, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!