Store Manager

The Store Manager at gorjana is responsible for overall store performance, including sales leadership and key performance indicators. You will act as a brand ambassador, educating customers about the brand while creating an outstanding customer experience. In addition, you will focus on talent development, recruiting and training team members, and ensuring effective daily operations management.

To qualify for the Store Manager position at gorjana, you should have at least one year of experience in retail leadership, be over the age of 18, and demonstrate excellent time management and organizational skills. Physical requirements include the ability to lift at least 50 lbs and stand or walk for extended periods. Being adaptable and motivated are key traits for success in this role.

The salary range for a Store Manager at gorjana starts between $75,000 and $85,000 per year, plus commission and bonuses. The exact salary may vary based on experience and qualifications, providing a competitive compensation package for the right candidate.

At gorjana, Store Managers have opportunities to grow within the brand. This includes training programs that foster skill development, coaching from experienced leaders, and a supportive culture that encourages promotions based on performance. Your growth is aligned with the growth of the company's vision.

Working as a Store Manager at gorjana comes with several perks, such as competitive medical, vision, dental, and life insurance benefits, a generous employee discount, a 401K with a matching program, paid vacation, and sick time. Additionally, you will have the chance to develop your skills and advance your career within the brand.

To drive team performance, I focus on setting clear expectations and goals for each team member. By fostering a collaborative environment where everyone feels valued, I ensure that the team shares ideas and holds each other accountable. Regular check-ins and providing constructive feedback also keep the team motivated and aligned with our objectives.

In my previous role, a customer was frustrated about a product not meeting their expectations. I listened actively to their concerns, empathized, and offered a solution that fit their needs—whether it was a product exchange or a refund. This approach not only resolved the issue but also left the customer feeling valued, reinforcing the importance of customer service.

I employ a multi-faceted approach to recruitment, leveraging both internal promotions and external searches. I look for candidates who not only have the skills but also fit our brand values. I also utilize social media and local networks to engage with potential candidates, ensuring that we attract passionate individuals who can contribute positively to our team.

Creating a positive customer experience starts with empowering my team to take ownership of their interactions with customers. I emphasize putting customers first, leading by example in terms of service quality, and facilitating training to ensure everyone knows how to address customer inquiries effectively. Feedback is also essential, and I encourage our team to share customer experiences to continuously improve.

I utilize various tools, such as inventory management software for tracking stock levels and scheduling applications to manage team shifts based on business needs. These tools help streamline operations and provide real-time insight into sales performance, allowing me to make data-driven decisions that support our goals.

I am driven by the opportunity to motivate and inspire others. Seeing my team succeed—whether by reaching sales targets or providing exemplary customer service—brings me a great sense of accomplishment. I value the relationships built within the team and strive to create a supportive environment where everyone feels empowered to share their ideas.

Managing employee performance includes regular one-on-one meetings to discuss goals and progress. I believe in providing both positive reinforcement for successes and constructive feedback for areas of improvement. This transparency allows team members to understand their strengths and take actionable steps toward development.

Adapting to change is about maintaining a flexible mindset. I stay informed about industry trends and customer preferences to pivot our strategies effectively. Whether it involves adjusting our product offerings or changing our marketing approach, I ensure that my team is prepared and that we embrace these changes together.

My approach to visual merchandising involves understanding our brand's story and translating that into an engaging shopping environment. I regularly update displays to ensure they reflect seasonal promotions and new products, while also aligning with visual standards. Collaborating with the team, I encourage creative input to enhance our store's appeal.

In my previous role, I implemented a customer loyalty program that rewarded repeat purchases. This initiative not only increased sales but also built long-term relationships with customers. I trained the team on how to communicate the benefits effectively, leading to enhanced engagement and repeat business.